Complaint Review: CornerOne.com - Internet
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- Author Not Confirmed
- CornerOne.com Internet United States of America
- Phone:
- Web: www.cornerone.com
- Category: Kitchens
CornerOne.com Beware of SUPER HIGH restocking fees! Internet
*REBUTTAL Owner of company: Free Shipping - Yes! Restocking Fees - Clearly Stated!
*Author of original report: Fair charges for shipping sure but 20-25%????
*Consumer Comment: Free shipping? Restocking fee? DUH!
Show customers why they should trust your business over your competitors...
All over the website, this company boldly states they are all about customer satisfaction, don't believe it! If you buy something you need to return - they sock you with a 20-25% restocking fee! This can be a chunk of change on a $100+ purchase so be very sure it will work for you before making a purchase here.
This report was posted on Ripoff Report on 12/14/2009 06:17 PM and is a permanent record located here: https://www.ripoffreport.com/reports/corneronecom/internet/corneronecom-beware-of-super-high-restocking-fees-internet-539370. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#3 REBUTTAL Owner of company
Free Shipping - Yes! Restocking Fees - Clearly Stated!
AUTHOR: InternetConsumer - (United States of America)
SUBMITTED: Tuesday, December 22, 2009
As the owner of this website, I take great pride in providing excellent customer service. We do offer free shipping on all orders that are shipped within the lower 48 United States. Our return policy is clearly posted in several locations on the website and yes, there is a 20% restocking fee for non-defective items. We also offer to WAIVE said restocking fee if a customer is ordering another product from our site of equal or greater value to the product they wish to return.
This customer refused to speak by phone and was quick to spread negativity. It is noted through our email conversation that this customer was offered alternatives to the item originally ordered. Customer stated the reason for the return - it is too large for my needs. We do sell the same item in a smaller size. Customer didn't respond to offers of a replacement. It should be noted that this order was well under $100.00 and the restocking fee being charged to the customer is under $15.00.
For more information, please visit our website at www.cornerone.com
#2 Author of original report
Fair charges for shipping sure but 20-25%????
AUTHOR: Sunny in Seattle - (United States of America)
SUBMITTED: Tuesday, December 15, 2009
To return the item only cost about $7.00 with FedEx Ground. To charge 20-25% restocking based on the value of the item - not the weight or actual shipping charges - is excessive.
#1 Consumer Comment
Free shipping? Restocking fee? DUH!
AUTHOR: Ceadda - (U.S.A.)
SUBMITTED: Tuesday, December 15, 2009
Did you even bother to think about what it costs them to ship some of those things?!?!? Of COURSE THERE'S A HIGH RESTOCKING FEE. They need to recoup costs on anything they ship that they have to take back. If they didn't, they'd be losing a lot of money!
I nearly fell out of my chair seeing they'd ship a freezer... FREE...
Use your brain if you got one! They're just staying in business. They didn't force you to return anything. Why not just make sure your ordering what you actually want and not return it!
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