Complaint Review: COSTCO (MORTGAGE SERVICE) - Nationwide
- COSTCO (MORTGAGE SERVICE) Nationwide USA
- Phone:
- Web: COSTCO.COM
- Category: Mortgage Brokers
COSTCO (MORTGAGE SERVICE) MORTGAGE BROKER SALEM, OR Nationwide
*REBUTTAL Individual responds: MUST READ REBUTTAL TO COSTCO FINANCING REPORT
*REBUTTAL Individual responds: Factual rebuttal and mortgage law in regards to situations like this
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I applied for refinance and qualified for 3.75% and $290 closing fee as Executive member. There were other typical fees such as appraisal and escrow fees. I was assigned to Weststar Mortgage, Inc. My initial contact was with Ty Nuottila. He was very smooth, promises the world and then hand you off to some minion to shuffle the paperwork. In my case it was Shane Shockley.
As it turned out Ty Nuottila is the type of person that if you shake his hand, you better count your fingers afterward. The Costco funnel to this well orchestrated "den of thieves" began to unfold as the loan mysteriously took longer than expected. Therefore your rate lock expires. They give you every conceivable reason for the delay. It sounded like an old "Saturday Night Live" show.
When the final paperwork arrived it was at 4% and close to $1,000 in points to receive a lower mortgage interest rate. Nothing was ever said about the interest rate going up and the new buy down fees.
This is classic "Bait and Switch". Here the mortgage lender has breached its fiduciary obligation to me. The mortgage company has a fiduciary duty that includes a requirement that the mortgage broker place my economic interests ahead of his own economic interest.
You can be assured that I will be filing complaints with state regulatory agencies alleging misrepresentation of mortgage product, unfair business practices and many more consumer causes of action.
I am also filing complaints with the ALL federal agencies that oversee mortgage brokers, lenders and banks.
STAY AS FAR AWAY FROM THESE VULTURES AS YOU CAN. THEY GOT ME FOR THE APPRAISAL FEE AND I WILL NOT PLAY INTO THEIR SCHEME OR ARTIFICE TO HOOK ME FOR A HIGHER RATE AND PAY ADDITIONAL FEES.
This may be an appropriate case alleging Civil RICO violations. (RICO) "Racketeer Influenced and Corrupt Organizations Act"
A word to Costco, take a hard look at the slime that is representing you.
This report was posted on Ripoff Report on 07/07/2015 09:42 AM and is a permanent record located here: https://www.ripoffreport.com/reports/costco-mortgage-service/nationwide/costco-mortgage-service-mortgage-broker-salem-or-nationwide-1240217. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#2 REBUTTAL Individual responds
MUST READ REBUTTAL TO COSTCO FINANCING REPORT
AUTHOR: Ty - (United States)
SUBMITTED: Tuesday, March 13, 2018
In response to these inappropriate accusations I’d like to touch some points and laws in regards to mortgage lending in Oregon and the US in general. When a borrower makes application and locks a loan as a resident of the state of Oregon, one of the forms you ARE REQUIRED to sign and send back is the “Oregon Interest Rate Lock/Float Agreement”. On this document it states the lock expiration date, and that if your loan does not close before this date then it may be subject to change.
Short explanation, when you START your loan, you are aware of the date on which it must close on or before, or your original terms may not be honored. I can only say it is very important for borrowers in all states to submit their supporting documentation immediately upon application, and any further conditional items immediately after the loan is underwritten to prevent circumstances like this from happening. If you do not provide your supporting documentation in a timely manner than you run the risk of expiring your rate lock. If you have a complicated file such as self employment then this is even more important.
When a lender locks in your interest rate on a mortgage application, the money is hedged in the market. If that rate lock expires then borrowers are subject to extension or relock fees and potentially worse interest rates depending on the market conditions. Furthermore since the passing of the Dodd Frank Bill, loan officers are not compensated based on the rates and fees tied to mortgages. We are paid the same on a 3% loan with no closing costs, as we would be on a 7% loan with $5000 in costs, thus the “bait and switch” theme is not factual and there is no benefit for this type of activity. If any lender or loan officer were to actually engage in dishonest or predatory lending behavior then their license to work in the mortgage business would be immediately revoked.
These activities are monitored and investigated by state and national oversight. I guess in this day and age it's just easier to get online and disparage people with a bunch of frivilous name calling and non-factually based arguments. JG Wentworth (formerly WestStar Mortgage) is a great organization and we offer amazing rates, terms and service. I have worked for many banks and lenders in my career, and not a single lender has cared more about the customer experience than we do here. These inflammatory and outrageous accusations are not factually based, and are highly inappropriate. Expect to receive first class professional financial services when working with myself and JG Wentworth. Respectfully Ty Nuottila NMLS 584531

#1 REBUTTAL Individual responds
Factual rebuttal and mortgage law in regards to situations like this
AUTHOR: Ty - (United States)
SUBMITTED: Tuesday, March 13, 2018
In response to these inappropriate accusations I’d like to touch some points and laws in regards to mortgage lending in Oregon and the US in general. When a borrower makes application and locks a loan as a resident of the state of Oregon, one of the forms you ARE REQUIRED to sign and send back is the “Oregon Interest Rate Lock/Float Agreement”. On this document it states the lock expiration date, and that if your loan does not close before this date then it may be subject to change.
Short explanation, when you START your loan, you are aware of the date on which it must close on or before, or your original terms may not be honored. I can only say it is very important for borrowers in all states to submit their supporting documentation immediately upon application, and any further conditional items immediately after the loan is underwritten to prevent circumstances like this from happening. If you do not provide your supporting documentation in a timely manner than you run the risk of expiring your rate lock. If you have a complicated file such as self employment then this is even more important.
When a lender locks in your interest rate on a mortgage application, the money is hedged in the market. If that rate lock expires then borrowers are subject to extension or relock fees and potentially worse interest rates depending on the market conditions. Furthermore since the passing of the Dodd Frank Bill, loan officers are not compensated based on the rates and fees tied to mortgages. We are paid the same on a 3% loan with no closing costs, as we would be on a 7% loan with $5000 in costs, thus the “bait and switch” theme is not factual and there is no benefit for this type of activity. If any lender or loan officer were to actually engage in dishonest or predatory lending behavior then their license to work in the mortgage business would be immediately revoked.
These activities are monitored and investigated by state and national oversight. I guess in this day and age it's just easier to get online and disparage people with a bunch of frivilous name calling and non-factually based arguments. JG Wentworth (formerly WestStar Mortgage) is a great organization and we offer amazing rates, terms and service. I have worked for many banks and lenders in my career, and not a single lender has cared more about the customer experience than we do here. These inflammatory and outrageous accusations are not factually based, and are highly inappropriate. Expect to receive first class professional financial services when working with myself and JG Wentworth. Respectfully Ty Nuottila NMLS 584531


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