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Report: #1125794

Complaint Review: Crazy Gun Dealer - Alvarado Texas

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  • Reported By: Disturbed — Dallas Texas
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  • Crazy Gun Dealer 5301 E HWY 67 Alvarado , Texas USA

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I attended the so called free CHL class on January 26th 2014 after purchasing a firearm from their gun show booth.  The company promises a free CHL class with the purchase of any firearm.  When I went to their web site to register, I was disapointed to find that the class was not exactly free, I had to pay $35.00 for my ammo and target and was not allowed to bring my own.  I could have easily purchased my own ammo and target for far less than that amount of money.  The instructor continued to push the idea that he was not making any profit, but it was abvious that he was charging mnore than full price for the supplies.  

Once I arrived at the class, I realized that it was being held in a large barn, yes, a large barn at the business owner's house.  On the way to the barn where the class was being held, I managed to step in two separate piles of animal feecees.  It was onvious that I was not the only one woth this issue due to the fact that the whole building smelled of fecal matter.  The class moved on, and throughout the class, I was furthermore disapointed to continously hear the instructor spend a few short sentences to explain facts and then spend several paregraphs explaining his personal opinion.  The expressions on numerous class members faces showed that they may have felt the same way.  The instructor even failed to provide or cite the bases of his opinion by at least providing case laws or class action law cases.  I believe that I learned more about the instructor's opinion than I learned about concealed hand guns.  

Once lunch time came around, I found that not only were we not allowed to leave the barn where the class was being held, nor were we allowed to bring in drinks or food fron outside, but if we wanted to eat, we had to pay $5.00 for twi slices of pizza and $1.00 for a can of soda.  Once again, the instructor insisted that he was not making money off of this.  It was opbious that he was not being homest.

Once it came time for the shooting test, we were ushered outside to the shooting range where it appeared that one of the range officers was not even old enough to own a hand gun.  I do understand that most CHL classes cost a bgreat deal more, I also realize that you get what you pay for.  If you want a cheap CHL that is performed cheaply, all you have to do is buy an overpriced gun from Crazy Gun Dealer.   

This report was posted on Ripoff Report on 02/22/2014 07:07 PM and is a permanent record located here: https://www.ripoffreport.com/reports/crazy-gun-dealer/alvarado-texas-76009/crazy-gun-dealer-a1-auctions-free-chl-class-is-not-free-and-is-cheaply-organized-alvarado-1125794. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#12 Consumer Comment

Hi, Kenny!

AUTHOR: Karan - (United States)

POSTED: Tuesday, May 29, 2018

I am a customer (I bought a Ruger 357) of yours and took the May 27, 2018 Conceal Carry class.  I loved the class, got a hundred on my test and had a good time.  These anonymous naysayers are cowards and need to get a life.  I think anyone attacking you is one thing, but bringing your family into their personal vendetta against you is inappropriate, unneccesary and unprofessional from a so called mental health professional.  Maybe this person is mirroring you with his/her issues?

 

Karan Godwin-Corey

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#11 Consumer Comment

Rebuttal to Crazy Gun Dealer Conceal to Carry Class Attacks on Owner, Family, Class, Firing Range

AUTHOR: Karan - (United States)

POSTED: Tuesday, May 29, 2018

I bought a gun and took the Conceal Carry class May 27, 2018.  I didn't step in any "feces" (where I'm from, it's called "sh*t" and I didn't smell sh*t in the classroom.  Kenny (the instructor) did a great job or I wouldn't have received a 100 on my test.  As far as attacking him or his family, you obviously need to move on and get a life.  You have too much time on your hands...maybe spend it raising your own kids and not worrying about other people's kids?

As far as not being allowed to bring personal ammo, you don't know what you are talking about.  This is a SAFETY issue.  There will always be know it all idiots who don't know their 38 bullets from 45s or 22s...I have no problem with buying ammo from the class due to the fact that I don't want to be near or see the carnage that could be caused by a gun blowing up in said idiot's face from the wrong ammo being chambered by above mentioned know it all idiot.

Get a life.

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#10 REBUTTAL Individual responds

are you kidding me

AUTHOR: jerry p. - (USA)

POSTED: Sunday, July 12, 2015

 I have purchesed several guns from this store,and have visited several times just to ask questions. Not one time have i ever been treated wrong or even looked at like i was dumb even though i should have been. The staff was very helpfull and always left with a smile on my face . as far as the chl class, i took mine in feb. The range was not what i expected but guess what i got my chl. No one ever said it was a five star range. Lol but they did provide what it took for me to get my chl. Something i have wanted for years. As far as cost for the class. The class was free just like they said. You could not bring any live rounds with you to class. All guns are checked at door. This made me feel totally safe in the class , now i did have to pay for ammo and that was completly explained to me at the time of sign up. Had no problem with this either. Small price to pay to feel safe. For me the class made me feel right at home but then again im not a city boy at all ,a little cow sh.t on the boots never hurt anyone. I would like to say thaks to Kenny and all of his staff for all the help they have given me.

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#9 Consumer Comment

Yes, I am.

AUTHOR: Alex - ()

POSTED: Thursday, April 03, 2014

First of all, you should really work on your spelling and grammar if you want to be taken seriously and as something more than an over angered, power tripped, narcissus.  Second of all, yes, I have met you as well as your two daughters many of times.  How is the younger one coming along with her behavior issues?  How about the older one?  Does she still struggle with overcoming her promiscuous reputation?  Do you truly pity my patience?  I truly pity your wife, your daughters as well as your employees.  The way that you treat the people who truly care about you is pitiful and sad.  Just ask them, but ask them without waving money and gifts in front of them.  

As for your store, yes your employees are guilty of leaving drink cups sitting around when it gets busy, but for 6 days?  How many drink cups do they use in a day?  It is obvious that you are making excuses and that many of those cups were there for many days.  There is no excuse for a professional business to exhibit such filth.  Next thing, I have only posted one complaint, please do not assume that all the other posts were from me.  For a former police officer, you’re a terrible detective.  I can now see why you couldn’t cut it in law enforcement.  Well, that along with your total lack of respect for others, lack of leadership skills, along with your complete lack of motivational skills.  Facebook is a terrible reference.  Why do you think that so few employers use Facebook as a method of checking up on potential employees?  I personally have so many friends on Facebook that I am no longer allowed to add anymore.  Does that make any difference? NO, it does not.  Furthermore, you may want to look at the links below.

 http://www.forbes.com/sites/elandekel/2013/01/22/facebook-pages-are-a-bad-investment-for-small-businesses/

http://janetfouts.com/facebook-not-for-business/

http://www.convinceandconvert.com/facebook/14-ways-new-facebook-betrays-small-business/

How many free T-shirts did you give away to gain all those likes on your beloved Facebook?  How many free boxes of ammunition?  How many discounts did you have to give away?  Once again, they don't like you, they like the stuff that you give them.     

Your statement about treating people the way that you want to be treated is an all-out lie.  I have taken the time to speak to at least 5 of your employees/former employees and your actions prove that unless you enjoy being talked down to, belittled, insulted, and screamed at, you are just saying words and not backing it up with your actions.  On the other hand, if someone is in your presence and looking to spend money, of course, you will be nice to them.  That’s just how you are.  Tell us all about that account rep that you made cry and then bragged about it to your employees.  Tell us about that time that you screamed at one of your female employees in front of the entire crew until she began to cry.  No sir, you do not treat people the way that you want to be treated at all.  That is, unless you enjoy being abused.  Did your mother or father treat you this way?  How about the way that you were treated in law enforcement?  There has to be something fueling all this hatred and narcissistic, bipolar behavior.  Of course I can understand why you are not at all motivated to treat the people around you the way that you want to be treated.  You know beyond the shadow of a doubt that you have a stack of applications from people who would love to sell guns.  It’s a cool job and its fun.  People, especially young men, would love to work in a gun shop and they would be willing to do it for cheap just to be able handle and talk about guns all day.  As a result, you know that you can treat your employees any way that you want to, just because you know that they are easily, cheaply, and quickly replaced.  You know this and you take advantage of it to its fullest extent just so that you can support your own grandiosity.  One of these days, your conscience is going to finally catch up with you and give you a heart attack.  One of these days, you will realize that you’re not God.  One of these days, you will realize that you are not in control at all, and that your own disorder has been fooling you the whole time.  Sadly, by then, it will be too late because by then, your friends and your family will have deserted you.         

Now, as far as lack of conformity getting under people’s skin, I’m starting to believe that you are the only one who is bothered by lack of conformity.  Why does it bother you so badly to just apologize to your customers?  What makes it so difficult?  Listen to the customer’s complaint, or in this case read.  Apologize for their bad experience, not make excuses, pass the blame off on someone else, or make accusations.  Find a way to solve the problem or at least prevent it from happening again.  That means solve the problem that you or your company caused, not argue with the customer and point fingers.  Then thank them for their business, thank them for their feedback, and then thank them in advance for coming back.  Your customers do not want excuses, they want results.

As far as your accusation of me being an anti-gun person who is trolling or supporting the Anonymous organization, you are far off.  My husband happens to be a deputy for the Johnson County Sheriff’s Department.  We are lifetime members of the NRA.  In the early months of your shop being open, we did a great deal of business with you.  Prior to your shop opening, we made a few large purchases from you at three different gun shows.

Yes, you are paranoid.  And yes, you desperately need a therapist.  So does your family.  Now, take some English Composition classes, take some real Diversity Training classes, and do some research on how to manage a business without hurting the people around you.  You’re not God.  You’re not in control. Stop making excuses. 

Alexandra Salazar, PHD

alexsalazar.stresstherapy@yahoo.com         

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#8 REBUTTAL Owner of company

professional therapist really?

AUTHOR: Kenny Frazier - Instructor - ()

POSTED: Wednesday, March 26, 2014

"  As a professional therapist, from reading this post, the owner strikes me as a sarcastic, bipolar with serious self-esteem issues."

This one really amazed me. A professional therapist that hasnt meet me but because i address anonymous complaints head on i am sarcastic bi polar and i lack self esteem. Why do i not believe that this personal is a professional therapist. I dont believe a professional therapist would make such ridiculous name calling accusations like this. If you are, i truly pity your patients. Now as for your complaint our store is small and packed in every spot w LOTS of guns. My guys are guilty of leaving drinks around on counters when busy and when deliveries come in during the week the store can be in disarray because we bring in and turn out literally hundreds of guns a week. I dont know what is behind these ANONYMOUS rash of complaints but stand up and sign your real name to them and they will carry more weight. I again refer you to facebook where we have close to 1000 likes by people who you can actually see who they are. I make a rule of treating people how i want to be treated but that doesnt mean they are always right, or i will allow them to mistreat me or my employees and i definitely will sign my name when i telll you what i think of you. It really sees to get under these anonymous peoples 

skin when someone doesnt conform or do things there way. NOT making excuses but im strating to wonder if these arent anti gun people trolling with these complaints cause name calling and anonymous whining sure seems more like a liberal tactic then someone who truly believes in freedom and gun rights. I dont know, maybe im just paranoid and need a therapist!

Kenny crazy gun dealer

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#7 REBUTTAL Owner of company

What?

AUTHOR: Kenny Frazier - Instructor - ()

POSTED: Wednesday, March 26, 2014

I have no idea what this one is about "old sport" but i dont avoid addressing any complaint even when the complainer hides behind anonymous. Again read our facebook where you can identify exactly who is saying what and we are approaching 1000 likes. I refuse to be politically correct and i cant stand a wimp who wont own their own comment by signing their name.

Kenny the crazy gun dealer

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#6 Consumer Comment

Just saying

AUTHOR: JUST SAYING - ()

POSTED: Friday, March 14, 2014

I visited the Crazy Gun Dealer shop not too long ago and I was not impressed at all.  For starters, the place was dirty, poorly kept, and there were several fast food cups sitting around the shop in random places.  The service was horrible and the employees were rude.  One employee had the nerve to stand there with a dip in his mouth and spit into a soda bottle while he was talking to me. 

Secondly, after reading this post, it seems as if the owner is having a hard time just simply apologizing for his customers' bad experience.  Customers don't care if they were a family member of an employee or not.  All customers want is to be heard and possibly see things made right.  Customers don't want excuses nor do they want the blame to be put in another direction.  All customers want is to see things made right.  As a professional therapist, from reading this post, the owner strikes me as a sarcastic, bipolar with serious self-esteem issues.  What’s with all the yelling and writing in all caps and extra punctuation marks?  You can get a lot further in life and will be a lot happier if you just be polite and respectful.

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#5 Consumer Comment

I am not computer savy nor am I who you think I am

AUTHOR: Ryan - ()

POSTED: Friday, February 28, 2014

I am sorry, but I believe that you have mistaken me for someone else.  Maybe you should read a little closer young man.   I will try to delete or edit the original consumer comment. You sure are hostile.  With an attitude like that, I seriously doubt that you treat evry one te way that you want to be treated.  Unless, you enjoy being belittled and talked down to.  You are very hostile, if you don't get that under control, you're going to give yourself a heart attack.  Calm down.  Take care of yourself old sport.

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#4 REBUTTAL Owner of company

Please tell WHOLE Truth

AUTHOR: Kenny Frazier - Instructor - ()

POSTED: Friday, February 28, 2014

This is Kenny, the Crazy Gun Dealer. I appreciate that the commenter claims to "see" both sides, and that he achknowledges that the Class Room was NOT a barn. However I take issue with a few issues and specifically how he saw range personel treated. What he described was over 1 hour after the class had ended and every student had left except him. He was still present because he was a family member of a range officer and he was shooting with the other range officers after the class as a guest for free. Obviously no good deed goes unpunished by allowing him to stay and shoot. The incident he described with me jumping on a range person is totally true. What he doesnt tell is that it was after class by an hour, he was the only person not employed by me present, he was getting to shoot for free and that the range person who got in trouble had left brass on the range on previous occassions and have been given very explicit instruction how to do his job this day. When I arrived at the range an hour after the class to inspect, that employee had put his equipment up and was asking to leave. He again had failed to clean up all the brass and THAT is why he was harshly jumped on. It didnt happen during the class and was VERY warranted as he was NOt doing his job properly after repeated instruction.

As for the commenters "WALMART" treatment comment, well that speaks for his mentality and stands on it's own. He also commented about the landscaping? It was winter in the country on a ranch. The grass is dead and the trees have no leaves? Possibly he expected a manicured yard but this is a small working ranch. As he said maybe his is just a "city" boy to. He also mentioned the smell of the lake and septic. Yes we are in the country and have an aerated septic that is in perfect working condition? As for the lake, it is a public lake with public boat ramps so I don't know what he is talking abou. Finally he starts talking about "no purchase required" No where does anything say that about the class. Everyone is instructed about buying their ammo and target as they are consumables and I do NOT supply those. I supply the class. NOW, this particular class was not full the week before, so I did open the class on our facebook for free without a "gun" purchase even required, so possibly that is what he was talking about. If so, it would mean he took the class totally FREE without even buying a gun and still complains? I do know who this person was and I did have to get onto them for excessively interupting the class with their opinions on things. Possibly that is why he doesn't like my opinions, but then I am the instructor.

Additionally, he says something about removing negative posts from our facebook but has no knowledge of any such thing. We have never to date removed any post about our classes and all have been very positive. In conclusion, I strive to treat everyone the way I want to be treated, but I also have no patience for whiney babies. I give GREAT FREE chl classes with my gun purchases. I invite you to my ranch for the day and I try to insure the you have a SAFE and informative experience. I guess no matter how hard I try, there will always be some who just can not be made happy, and those who are just miserable in life and look to bring everyone down with them. So, if you don't want t pay for ammo and target, you don't want to come to the country for a day where you may have to step around some manure and if you are just miserable in life and don't want anyone else to be happy, THEN our class probably isnt for you. Everyone else, were looking forward to seeing you soon!!!!!

Respectfully,

Kenny The Crazy Gun Dealer

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#3 Consumer Comment

I could agree with both sides of this story

AUTHOR: Caught in the Midle - ()

POSTED: Tuesday, February 25, 2014

 I attended the same CHL class. My experience was similar, yet not quite as the original post stated. First of all, I know better than to believe that anything is entirely free. I was well aware; when I made my purchase that I could have bought the same gun from another dealer for significantly less. When I read the sign that said "Free CHL class with gun purchase" I expected there to be a catch, there always is. Therefore, I was not surprised one bit to find out that I had to pay for my own ammunition and target. It did bother me a little when I found out that Crazy Gun Dealer had advertised "No Purchase Necessary". If I would have known this in advance, I would have purchased my gun from my usual FFL dealer that I have been doing business with for nearly 40 years. I do concur that the instructor did throw in a little too much of "Kenny's Laws" rather than real life, documented statistics. I too would have preferred to hear statistics of cases that related to the laws rather than his personal experiences. I personally don't care how many years he was a police officer. Police officers are people who make mistakes just as frequently as everyone else. Police officers are not attorneys, nor are they elected judges, nor do they write they laws. As far as the so called barn goes, it was a very nice and clean, large building. Yes there were animal droppings on the ground; most people know to watch where they step.

As far as the location being on a ranch, I am not sure. On the other hand, I imagine that the fact that it was fenced in and there were horses and dogs on the property could classify it as a small ranch. Maybe I am one of those who should "Stay in the city" as the owner stated. I did not enjoy the view of the poorly maintained lawns or the odor of the stagnant lake and septic systems. On the other hand, it is obvious that the surrounding environment does not really have anything to do with the quality of the service. The only other complaint that I hold to offer would be the tension between the range officers and the instructor. I felt very uncomfortable when the instructor screamed and coursed at the range officers right there in front of everyone all because they had not picked up the spent casings had not been picked up. It kind of made me feel guilty for being there and for giving them my business. That is no way to treat the people who are taking care of customers and making his company successful. If that is how he speaks to them in front of customers, I dread to know how he treats them behind closed doors. It was beyond doubt an awkward feeling to be there among all those guns and ammunition and to witness a grown man speaking to his subordinates in such a way. I do truly hope that I am only being over concerned and that I did not just spend money to support another small version of Wal-Mart human resources and leadership. I do not believe that Facebook is as much of a witness of character as you claim for it to be. Just look at the statistics of it.

How many likes do you have?? How many reviews?? How many students have attended your CHL classes?? The percentage is small. Now look at how many negative posts and complaints you have more than likely deleted from your page to keep the news from getting out. NO business is perfect, NO business OWNER is perfect. There is absolutely no way what so ever that the business owner, a human being, has worked and strived as hard as he claims to make everyone happy. Each and every one of us business owners and service reps have, at some point in time had those select people who we didn’t care if they were happy on not. So please at least be honest.

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#2 Consumer Comment

I KIND OF AGREE WITH BOTH SIDES AND STILL DISAPOINTED

AUTHOR: Ryan - ()

POSTED: Tuesday, February 25, 2014

I attended the same CHL class.  My experience was similar, yet not quite as the original post stated.  First of all, I know better than to believe that anything is entirely free.  I was well aware; when I made my purchase that I could have bought the same gun from another dealer for significantly less.  When I read the sign that said "Free CHL class with gun purchase" I expected there to be a catch, there always is.  Therefore, I was not surprised one bit to find out that I had to pay for my own ammunition and target.  It did bother me a little when I found out that Crazy Gun Dealer had advertised "No Purchase Necessary".  If I would have known this in advance, I would have purchased my gun from my usual FFL dealer that I have been doing business with for nearly 40 years.  I do concur that the instructor did throw in a little too much of "Kenny's Laws" rather than real life, documented statistics.  I too would have preferred to hear statistics of cases that related to the laws rather than his personal experiences.  I personally don't care how many years he was a police officer.  Police officers are people who make mistakes just as frequently as everyone else.  Police officers are not attorneys, nor are they judges, nor do they write they laws. 

 As far as the so called barn goes, it was a very nice and clean, large building.  Yes there were animal droppings on the ground; most people know to watch where they step.  As far as the location being on a ranch, I am not sure.  On the other hand, I imagine that the fact that it was fenced in and there were horses and dogs on the property could classify it as a small ranch. Maybe I am one of those who should "Stay in the city" as the owner stated.  I did not enjoy the view of the poorly maintained lawns or the odor of the stagnant lake and septic systems.  On the other hand, it is obvious that the surrounding environment does not really have anything to do with the quality of the service.   The only other complaint that I hold to offer would be the tension between the range officers and the instructor.   It kind of made me feel guilty for being there and for giving them my business.  It was beyond doubt an awkward feeling.   I do truly hope that I am only being over concerned and that I did not just spend money to support another small version of Wal-Mart human resources and leadership.

I have removed some details of this report.  The truth is that those particular circunstances were not issues that I witnessed, but were based on hearsay.  I exchanged business cards with a kind chap whom I have discussed business with prior to the class, and that is where the motivation to write this post came from.  I was furthermore addressed this morning that particular details that were shared in my original draft could have an impact on other people and that I was putting them in danger of retaliation, or termination, therefore, I chose to edit.       

 

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#1 REBUTTAL Owner of company

I laughed OUT LOUD at this complaint!!!!!!

AUTHOR: Kenny Frazier - Instructor - ()

POSTED: Monday, February 24, 2014

 I am the owner of Crazy Gun Dealer and the Lead CHL Instructor. The nature of this complaint was SO ridiculous at first I laughed out loud and then thought, only one of my competitors would make such a trumped up PETTY complaint.

There are so many accusations I don't know where to start. I will start with the ammo purchase and target. The class is TOTALLY FREE. I gladly give my time, my range and my staff to teach these classes. There are at least 2 CHL instructors and numerous NRA instructors at every class to insure everyones safety. I pay for all these people. The STATE requires you to shoot 50 rounds at a SPECIFIC target to qualify. These are consumables and you do have to buy for yourself.

Every class has someone if not many who have NEVER shot a gun, even though the class is not a shooting instruction class per the state. These are large classes as you can imagine, becuase they are such a value. Our number one Goal is SAFETY. Therefore NO ONE is allowed to bring ANY ammo to the class. ALL ammo is given out at the Firing Line. This is Paramount to everyones safety. Therefore  you do have to buy your ammo from the range and it is given to you when your time to fire comes up.

In order to keep it simple for everyone, all calibers are $35 380, 9mm,40,45,38,357 and include the REQUIRED specific state target which sells at stores for $3.99 each. If this person has ever bought ammo and targets in todays ammo market, I don't know how they think that is profitable for us???????? Not counting the range use with no cost and ALL the Certified safety personel we provide. Finally, we tell everyone upfront that this is a required purchase, so to complain after the fact makes me think even more that this is a competitor plant.

As to my qualifications. I am a state certified CHL instructor and a NRA pistol instructor and range safety officer. I was a Fort Worth Police officer for 10 years and worked undercover for 3 years. I have more hands on actual experience than probably 99.9% of anyone teaching CHL in Texas. As for my opinions, they obviously DID NOT pay attention in class, as I teach the LAW and then give examples. So many things are Grey areas and I ask the class what they would do and tell them I can't tell you an answer. No One Can. So to imply that that I TAUGHT my opinion is beyond belief and they obviously didnt pay attention in class or had a previous bias.

As for the building. The class is held on my RANCH. Yes there is animal "feces" on a RANCH. Most people walk around it not thru it, but again that just lends to what I am saying about the source of the complaint. The "barn" is a 3000 sq ft, central heated and cooled building. It is comparable to any hall building if you held an event on a ranch where a reception would be held. It IS NOT a "barn".

As for the "feces" smell, I'm thinking that this person has never left the city and doesn't realize that all ranches smell like cow, goat, horse and every other animal feces! PLEASE!!!! I get SO MANY compliments from people about how wonderful it is to come to the ranch to take the class. Most appreciate nature and if you live in the city it is not an experience you get very often. BUT, I guess there is always someone who should just STAY in the city.

I'm sure there is more ridiculousness I should address, but at this point I will just attached a few compliments we get after every class on our facebook page and then direct you to go to our facebook page for yourself and just read what everyone says about the classes.

https://www.facebook.com/CrazyGunDealer

ReviewsSee All

I truly try so hard to provide both better customer service and a better experience, which you will see if you go to our facebook page, and I know no one can ever please everyone, but I genuinely want to, so it pains me to read such a malicious review and that is why I have spent so much time setting the record staright. Ultimately, only you can be the judge, so check us out everywhere, especially on facebook, and then I hope you don't let such a ridiculous review sway your decision.

Thanks

Kenny Frazier , The Crazy Gun Dealer

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