Complaint Review: Cross Country Bank - Boca Raton Florida
- Cross Country Bank www.crosscountrybank.com Boca Raton, Florida U.S.A.
- Phone:
- Web:
- Category: Credit Card Fraud
Cross Country Bank ripoff; abused and mistreated Boca Raton Florida
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I received an "over limit" penalty charge on my Cross Country Bank Visa account. I had NOT gone over my credit limit; Cross Country Bank had assessed it's annual fee, and that put my account a few dollars over the limit.
I paid the entire bill except for the over-limit charge, and wrote to them to dispute the charge(can't talk to them, no phone number is available that a human will answer). I explained the situation and asked that the charge be removed. No reply for a long time, then FINALLY a response.
No, they couldn't remove the charge, and now I was charged a late fee for non-payment of the disputed charge as well! I wrote again, and FINALLY got another denial, plus interest accumulating on the overlimit fee, the late fee! But this letter had a phone number on it, so I called.
I have never been so insulted and abused by a "customer service representative" in my whole life. This man taunted me, mimicked me, insulted me, and yelled at me. He would not allow me to speak to his supervisor. I hung up on him and called back, and got a different person, who did let me speak to a supervisor.
All that the supervisor would do was give me the choice of having either the overlimit fee, or the late fee removed, and this only if I agreed not to close the account. I was utterly weary by this time, and these phone calls were all at my expense, so I chose to have them credit the late fees-with-interest, and gave up. I have kept the account open, as I agreed to do, but I will never use it again--I didn't promise to use it, just to keep it open--and I will close it just before the next annual fee is charged. I didn't promise to keep it open forever.
Kim
Nevada City, California
This report was posted on Ripoff Report on 04/17/2002 10:32 PM and is a permanent record located here: https://www.ripoffreport.com/reports/cross-country-bank/boca-raton-florida/cross-country-bank-ripoff-abused-and-mistreated-boca-raton-florida-19067. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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