Crown Motors Ford Fails at Customer Service lemon, ford, unhelpful, dishonorable Redding California

Crown sold us a vehicle that we really didn't want, convincing us that there would be no problems with our brand new $80k Ford. We did not want a sunroof or a truck prone to excessive road noise. The salesman assured us that this vehicle was exactly what we wanted. On his advice, we purchased the 2015 Ford F250. Sadly, we've had constant problems with it since.

We bought the truck in August of 2015 and had it into the service department 4 times by November. It began with the driver's window leaking air excessively while driving, making a howling sound, vibrations when turning left, and the brakes resonating with a with a noise that seems to travel through the front end of the truck to the brake pedal. We took it in for these issues adding over time, problems with a weak sunroof seal, and concerns about the sluggish acceleration of the engine. On the first visit, the weather stripping on the driver’s side window was replaced, but this came with a new grinding noise when rolling the window.

Again these issues were reported to their maintenance department, again the truck went in for repair, and again, nothing was fixed. The downhill assist system also became problematic, but Crown assured us that "nothing appeared to be wrong." We took the truck in for service 7 times in 6 months for all of the above mentioned problems, we have contacted Crown over 40 times in an attempt to replace our vehicle or return it for credit. Instead, they transferred us to their fleet department whereby allowing them to sidestep Lemon Law standards as our vehicle is in the company name and considered part of a fleet, which negates proceedings. 

Crown's people from the service dept. to the sales reps, and all the way to the manager avoided this unhappy customer. They have offered NO assistance, shown NO remorse, and have NO desire to rectify the situation. Clearly, they lack respect for their customers.