Cruise America Corporate: Steve Greenamyer Sean (District manager: west coast)Hiten Bhatpuria (location manager Austin, TX) Dangerous RV Mesa AZ

I am writing this email to document the poor condition of the vehicle at the request of GM "Sean" from the West Coast.  I communicated with "Sean" on June 27th because "Steve" was unavailable due to the delivery of his baby on this day. 

I have communicated via phone with roadside service, customer service and with "Sean," and in person with Hiten Bhatpuria, the location manager of the Austin location. On multiple occasions I have given the following list - and with roadside service on as the incidences arose.

1. Driver side mirror "moves" outward when in motion causing the driver to not be able to see - despite duct tape. Driver has to pull over every 35-40 miles to physically move the mirror back to proper position.

 2. windshield wipers need to be replaced (we were in several storms and had to pull over or go 30-40 mph because they were "smeary"

3. Refrigerator only worked when hooked up to electric

4. Refrigerator door fell off when in motion (unable to be put back together)

5. Black water was not flushed from previous renter and is "blocked"

6. "Levels" are not properly registering (IE: freshwater is full and registers empty)

7. upper cabinet door fell off during transit (an object flew out of the comport and hit my 7 year old in the head)

8. No key for the exterior door so we had to crawl through the cab to lock the RV

9. kitchen drawers fly open during transit

10. top bunk cabin leaks causing all belongings to be soaked

11.  rear cabinet (above bed in the back)  leaks causing all belongings to be soaked

12. Air conditioner unit works intermittently (kicks off after a couple of hours for a few hours)

13. Futon frame is bent downward causing discomfort when sleeping and sitting on it

14. Dinette table is loose

15. Curtains are filthy 

16. Cushions are stained and filthy

17. toilet was stained/dirty from previous renter

18. Key locking system does not work on all exterior compartments, one is missing

19. Pilot knob to kitchen range broke off on first try.

This trip took two years to save for so that I could have a memorable experience with my children whom are in college/graduated and so they could spend time with their little sister. I don't see them often and this was an opportunity for all of us including my boyfriend and one other friend to enjoy a long road trip and enjoy seeing the midwest together.

 We had a long pull and in the first two days and drove 800 miles. The RV began to have many of the problems on the 2nd day of the trip after 400 miles. Unfortunately the stress of dealing with these issues and inconvenience absolutley ruined the trip. We lost various food items along the way incurring additional expenses, my daughter had only two outfits for most of the trip because he clothes became drenched and we were traveling in National Parks and regional areas that did not have laundry mats. My son (who has a broken collar bone) had to sleep on a slanted futon. We didn't use the toilet, shower, refrigerator and mostly cooked outside due to the problems.

 The company of Cruise America should have been aware before the rental agreement that this RV was not fit to rent. The systems should have been checked. The mirror should have been in working order and the refrigerator should have been working. Yes, we overlooked the door not having a key and were willing to crawl through the cabin so we could begin our vacation on June the 12th. However, we had no idea we were driving off in a "glorified tent." We were excited to be together and couldn't wait to begin our adventure. Unfortunately by the end of the trip we were exhausted and spent from dealing with a broken down RV that should not be rented to anyone!

 As a loyal customer (four previous rentals from the Northwest) of Cruise America I am asking for a full refund. I have discussed this with Hiten Bhatpuria whom believes  a full refund is due in this case. Hopefully you can restore my confidence in your company.