Cuballama Cuballama.com Paid using Paypal and my account was not credited Miami Internet

I've had Cuballama services for a while, and I never had a problem prior to this. I used their mobile app to add balance to my account, I made a transaction for $10 using palpal because I've never felt save in their website, due to the fact that you can even speak to a real person for inquiries. I received confirmation through the app that the payment was successfully made, however my cuballama account was not credited. I believed there must have been an issue with my phone reception so I did two more transactions for the same amount $10 and nothing was credited. That's when I decided to check my bank and my email; I had receipts from paypal confirming the three transactions as well as from my bank. I decided to contact them through their chat and they just suggested me to double check my account and records when I had ALREADY done so. I therefore decided to email them a photo of the receipts and bank statement, they took several days to respond and it wasn't until I threaten them with reporting them and giving bad reviews on social media platforms that they responded. They never apologized and only credited my account with $20 when I had paid $30 in total. I sent them another email claiming they still owed me money and till this date I haven’t received my credit nor an apology for the inconvenience and bad service. I will also file this in Spanish because I’m planning to send them a copy of this report. I also found someone’s report here with a very similar situation to mine. It shouldn’t matter if the company’s service is cheap or expensive, as a customer I have the right to get what I paid for, and what the company promises to deliver. I will not stop using their services because is a way of communication with my loved ones who are far away, However, that does not mean I am happy with Cuballama service, nor I feel save putting my credit card information on their website, which is why I used palpal. I don’t gain anything giving them bad publicity, but to me this is fraud and I will inform people about their bad service and poor customer attention on every social media I know. I thank you for this platform and hopefully they will learn to be honest and deliver what they promised all over their website, tv, and social medial channels.

Thank you again.

Marta Fuentes