Complaint Review: Diamond Remarketing Group - Scottsdale Arizona
- Diamond Remarketing Group 15055 N Hayden Rd, Scottsdale, AZ 85260 Scottsdale, Arizona U.S.A.
- Phone:
- Web:
- Category: Auto Dealers
Diamond Remarketing Group Aka Diamond Motor Sports Major slime scum used car dealer. just expesnive used car dealer. Scottsdale Arizona
*Consumer Comment: Good experience with Diamond Re-Marketing
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I bought a BMW 325i from a guy named Johnpaul there. He promised the world, and everything was fine until I went to sell the vehicle 1 year later and it is a LEMON!
They are so slimmy they never even answered my calls after the first time I got through to them to question what was the matter. Now they screen the calls and say I got what I paid for and they gave me a great price so shut up and go away.
I would stay so far away from them!!! Now I have a 325i that I thought was worth $25k (blue book is $30k) and I can't even get another DEALER to give me $10k for it because of the bad title.
I'm so serious! STAY AWAY! They also promised me a second set of keys that they woudl mail to me, but those never came and when I called them about that the first month, they then said that I needed to go to BMW to get a set on my own (at $200). No biggy paying it, but they commited to it.
James
Phoenix, Arizona
U.S.A.
This report was posted on Ripoff Report on 09/05/2008 04:08 PM and is a permanent record located here: https://www.ripoffreport.com/reports/diamond-remarketing-group/scottsdale-arizona-85260/diamond-remarketing-group-aka-diamond-motor-sports-major-slime-scum-used-car-dealer-just-370212. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 Consumer Comment
Good experience with Diamond Re-Marketing
AUTHOR: R.gonzalez - (U.S.A.)
SUBMITTED: Tuesday, September 30, 2008
I have purchased 2 vehicles with Diamond, once in 2003 & one just recent. The first was a lease return (verified through Carfax) the 2nd is a classified 'lemon or buyback' however you wish to categorize. This also verified through Carfax. Both the salesman & owner fully disclosed to me that the car was a buyback in California & provided me details of what the issue was. Prior to completing the purchase they also provided me with a written disclosure. The car was serviced by a local dealership & there were no issues found(if there were issues they would also have reported them via Carfax). I took a further step & called the dealership they car originally came from in Calif & talked to the service manager there, who was familiar with the car as he stated: "it was one of the sales managers cars". He further stated: "I worked on that car & it was basically a sensor that kept coming on & it was repaired...there was nothing else wrong with the car", but the sales manager leveraged the "lemon law" because he wanted a newer one.
As a consumer I did my homework & being I had prior dealings with Diamond purchased my car with no hesitancy. The owner of Diamond also let me drive this car for over 2 weeks (to make sure I liked the car) while he tried to get me the best possible financing, never cashing my down payment until the financing went through. They gave me a car for almost 2 weeks with no strings. It ended up where I returned that car (only because it was an 8 cyl & the gas mileage wasn't great, with the long drive I have to work) and chose another 5 series (same buyback issue), with absolutely NO questions asked. There's no way any other dealership would do that.
I've been in the credit card business for almost 30 years, & have dealt with unsatisfied customers for one reason or another, & have learned if you are reasonable there are always ways to mitigate a negative situation. I just wanted someone to know that there are those of us who have had a good experience at Diamond & would buy from them again.


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