Diamond Reporting Diamond Reporting, Very Rude and Unprofessional People Brooklyn, New York

Diamond Reporting has the most rudest and unprofessional people I have ever dealt with. I went to this court reporting agency with the intention of applying for a court reporter position. I was supposed to sit in with an official court reporter in a deposition, and take the dictation on my stenograph machine. Then I was to complete a translation of all of this as to submit as a sample transcript to be considered for a court reporter position with this agency.

After receiving a confirmation email from Jane Sackheim, the one who is in charge of Diamond Court Reporting, I set everything up to go there the next day, despite the fact she informed me to go down there at such short notice. I had to travel from the Bronx to Brooklyn, and it took almost two hours to get there. Next, Jane Sackheim did not even have the common courtesy to let me know which floor the agency was located in the building. Worse yet, the security officers at the front desk didn't know what I was talking about when I asked them which floor Diamond Reporting was located on, and neither did anybody in the elevators know this information. When I called up the agency on my cell phone, I got hung up on three times before the person who answered the phone finally gave me the floor number, and then hung up on me a fourth time without even being polite to offer further assistance nor letting me finish my sentence.

When I finally walked inside Diamond Reporting, there was lots of caos going on. There were people waiting around that weren't being helped. In addition, people were banging into eachother because the areas were overcrowded. Lots of confusion continued, even as people were asking for information, and the employees failed to help them. When I told the receptionist I had an appointment to see Jane Sackheim, she somehow misunderstood me and rudely replied, "My name is not Jane Sackheim!" In fact, she shouted at me very, very disrespectfully. Afterwards, she raised her voice louder and snapped at me, "Sit down!!" And the way she did this, as if I was an 11-year-old in one of the worst school districts. I mean, come on, we're both adults, and this is certainly not the way to talk to a prespective employee. But this matter gets worse. This nasty receptionist has me sit in an area where there is barely enough room for others to pass. A lawyer with his client, who was using a walker, almost fell into me. I got up and was about to find another seat where it was more comfortable and less caos going on, with my stenograph machine and supplies, and lots of other things to carry, when the receptionist started screaming at me again, "You have to sit there," without giving me a chance to explain anything.

Meanwhile, upon asking for the bathroom, they gave me the wrong key. Then some other worked walked me to the wrong side of the hall where there wasn't any bathroom. When I did find the bathroom, it was filthy and very smelly, worse than an out house. Some other employee slammed the bathroom door in my face, and didn't even bother to apologize for that.

All this time, the depositions were not in progress yet, and there were other court reporters there waiting also. Jane Sackheim, the one in charge, wasn't even there yet, and the receptionist made me wait well over 20 minutes before letting Jane Sackheim know that I was already there  in the waiting room. When Jane Sackheim finally arrived, she couldn't even remember who I was or why I was there. She couldn't recall that I had been scheduled to go there and apply for a court reporter position and to sit in on a deposition. She thought I was a student, and she made a negative, uncalled for remark about my education. Then she told me it was too late to assign me a deposition to attend in the office. Yet, there were many others, both lawyers and court reporters, still waiting to set up. She insisted that she didn't have anything for me, after I traveled well out of my way to Brooklyn from the Northeast Bronx. So I wasted a whole day traveling to this court reporting agency, with getting absolutely nothing accomplished there. She didn't have the common courtesty to reschedule , nor did she show any decent people skills in offering to reschedule. This person, as well as her rude receptionist, made it obvious what a lack of courtesy and proper communication skills they have failed in all respects mentioned. Moreover, after I gave her my telephone number to reschedule, she still showed such poor lack of interest in me as a potential employee. She walked away without even saying, goodbye. Later on, I emailed Jane Sackheim to briefly refresh her about rescheduling, but she never bothered to respond.

This very impersonal agency has some of the most unprofessional, incompetent, and unprofessional, as well as hostile people I have ever dealt  with. I am very disappointed, especially to travel there and be treated so poorly and with almost no respect at all. I wasted a whole day for such low quality nonsense. And this is not the first time I have been treated so horribly by a court reporting agency. Many others in New York are just like this. But from my own person experience, not only do many court reporter agencies (just like Diamond Reporting) often treat people like garbage in person, but these workers are just as nasty, rude, and unprofessional on the telephone as well. Court reporting training is very expensive, and the software and professional stenograph machines run well into the thousands (sometimes tens of thousands). And the prices keep going up. Then trying to find work and dealing with such rotten, unprofessional people who work there is disgraceful, as well as frustratingly downgrading and unethical  to a potential employee. Diamond Court Reporting is just one of many nasty New York City court reporting agencies that needs to be investigated and  also must set guidelines for quality assurance.

I sure hope somebody will take the initiative to straighten out these low lives who work and run these court reporting agencies and teach them to be more courteous, professional, and of course, more personable, especially when dealing with perspective employees. And if these court reporting agencies don't straighten up, eventually nobody will be surprised when people catch wise and don't want to be in the court reporting profession anymore.