Doctors Foster & Smith Premium All-Natural Biscuits Infested with Bugs Rhinelander Wisconsin

Hello. I am sorry to hear about your unfortunate encounter with Drs Foster and Smith. It is not their responsibility to reimburse you the money for your medical expenses. They did their part by sending you a new box. I know for a fact that they would have reimbursed you for the item, sent a label to get back the defective biscuits and even reimbursed your shipping and handling. If necessary, they will send a sample to be tested. I worked there for 2 years and have never heard of such a thing happening. Chances are good that you are simply a disgruntled customer looking for a handout. I had a woman call who was dumb enough to get herself tangled in a retractable leash which caused a cut on her arm and she wanted us to pay her medical bill. Absolutely not. Customers' demands are simply ridiculous, which is what I thought of yours. It states simply in their catalog and all over the website that if you are not 100% satisfied, they will reimburse you for the full purchase price. When you order 20 # of dog biscuits that aren't going to be used immediately, I would recommend putting them in an air tight container so that they cannot be exposed to any type of infestation. A common type of bug that does infest biscuits is a weevil or a meal bug but neither have never (to my knowledge) had an effect on your dog that would make them near death unless you're feeding them pounds of biscuits a day. As well, if you're ordering things like that you should always sort through them to make sure they're okay. I mean, you look at the food you're going to eat before you eat it, right? It's the same idea. Drs Foster and Smith is a great company to purchase from. I would not say they are a great company to work for though, they treat their customers much more fairly than their employees. One final suggestion is to call them again and express your concern. All agents are able to give up to a $25 credit on file or as a credit to your credit card. I know this isn't going to pay all of your vet bills, but it should at least help a little!

I'm sorry if I gave you the impression that I thought you were making it up. I did not mean to do so.

A few years ago my dog became ill after eating some food that was bad. It was a new bag of food and at first he did not want to eat it which I thought was odd. Eventually he ate about a cup of it and became ill (vomiting) soon afterwards. He had not had anything outside of his normal diet. I emailed the company involved and inquired about a bad batch of food. I provided then with the lot number/expiration date from the bag, plus where I bought it from and offered to send the bag (40#) back to them if they wanted to test it. They told me there was no need and that no other complaints had been filed, but that sometimes if the store stores the food improperly or if it's very hot when the food is being transported that sometimes there can be a breakdown of some of the ingredients in the food. They told me to return the food to the store where I purchased it for a full refund or exchange and if I had any problems to call them directly. I took the food back to the store, got a refund and went to a different store to buy the same food and I never had a problem again.

The above story is why I was asking the questions I did. Again, I'm sorry that you took it as I thought you were making up the story.

I have two large dogs, and they were eating approximately four biscuits a day. I was told that these biscuits are supposedly good for one year after the manufacture date. I only had each box about a month in a specially sealed container, and I didn't have them near any other food products. I would like to add that I have used these biscuits for years with my present dogs and past dogs, and this was the first time I ever had a problem with them.

Drs. Foster & Smith didn't want the biscuits back to check when I offered to return them as proof, and they refused to tell me who made the biscuits for them. All they would say that they never had a problem with these biscuits, but then neither did I up until this time. There's always a first time as you well know. I asked the vet about testing them, and he said it would only be an added expense because the insects were readilly visible. As it was, my expenses were very high and to foolishly send them to a lab it would have been much higher, and Drs. Foster & Smith would not have accepted the results I was told.

My both dogs did not eat anything other than their normal diet, and every thing else they ate was fresh and clean. They never had diarrhea for all of the years I had them until they ate these biscuits. I believe I was foolish when I accepted the replacement boxes instead of telling them to credit my account for the first bad ones. Possibly if I didn't feed them from the next two boxes things wouldn't have happened or been so bad.

As to making up a story of my dogs becoming ill on these biscuits, I wish I could show you all of my bills, including the results on all of the tests done and my vet's reports. On the report my vet noted that the dogs ate infested biscuits, and the only thing he could put the diarrhea to was the biscuits. Believe me, I am not a person who makes up stories, and if my bills were low I probably wouldn't have tried to be reimbursed from Drs. Foster & Smith, but they are now a few thousand dollars at this point, and they may even go higher due to the damage it has done to my one dog.

Question: How long did it take you to go through a 1/4 box of the biscuits? A 20# box is a lot of biscuits... are you positive that they got into nothing else during the time it took them to eat that many biscuits?

If you & your vet suspected that the biscuits were at fault, I would have sent them back to the company for testing, or out to another facility that could have tested them for something that would have caused the dog to become ill. Anyone can claim that a product caused someone/thing to become ill, but they need to be able to test the product so that they have proof.

Now Drs. Foster & Smith have refused to stay in contact with me, after receiving copies of all the reports they requested. They say that they are not responsible for my dogs having the diarrhea due to their All Natural Biscuits, unless my vet can prove it. According to my vet there's is no way he can prove this, but everything else proves that the only thing left to be the cause was their biscuits.

I am pursuing this matter further and reporting Drs. Foster & Smith to the FDA, Department of Consumer Affairs, and after that the newspapers and the TV media. This is not over because Drs. Foster & Smith says it is over.

Hope this gives people an idea of what type of company this is to deal with when you have a problem with something you purchased from them.

I never had any kind of bugs in any of my food, and this was my first experience with them. Having received 4 boxes in a row that were infested I would say that there was something definitely wrong with the biscuits. I can fully understand one box, or maybe even two, but four? The whole shipment that they received from their supplier had to be contaminated. Upon finding them I checked everything in my house and nothing else was contaminated.

My dog had watery diarrhea that could not be controlled, and in order to find the cause my vet ran a battery of tests. Every test came back negative, except for a low protein count which can happen when a dog has a severe case of diarrhea. The only thing my vet could put the diarrhea to in both dogs was the contaminated biscuits. There is no full proof method to find out if these insects were the cause of the diarrhea, and this is why this company is asking for proof that their biscuits caused the diarrhea. With two dogs, and all of the tests, medications and special food that they had to be put on, I paid out over $2,000.00. Don't forget this doesn't include what I have paid out when the diarrhea returned again. This is the reason I asked Drs. Foster & Smith to reimbursed.

I know that this company is out to make money, as any business is, but they have no compassion and refuse to make good on a bad product that they sold me.

Hope this answers your questions, but I know that I will never buy one item from this company. My dogs suffered because of all of this, and one continues to suffer, and I've been thru pure misery watching them with all of this.

Have had bug infestation with mashed potato flakes, rice, ceral and doggie bones. They were sealed and still had/got boll weevils, nats, whatever in them. What exactly did the vet say was wrong with the dogs and how much did he charge?