Complaint Review: Dotster - Vancouver Nationwide
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- Author Confirmed
- Dotster P.O. Box 821066 Nationwide Canada
- Phone: 360-449-5900
- Web:
- Category: Web Hosting
Dotster ,Dotster.com, Dotster Inc. Domain Registration Dotster services misleading, bait and switch pricing - FRAUD Vancouver Internet
*Author of original report: Thanks to ripoff report - got higher tier resolution
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Dotster advertises domain transfers for $6.99. When you click on the button to make a domain transfer, it goes through but then charges $10.37. I have been a long time customer of Dotster and am now appalled at their bait-and-switch with services.
I contacted customer service reps and they gave me the run-around:
Response (Leland G.) - 11/26/2008 03:35 PM
Hello
We are currently running a transfer special that prices is only a recent change and is temporary.
---
Then they told me something different: "specials do not apply to your account." but the online offer says nothing of the sort. It doesn't list any exclusions and I am not getting any special discounted pricing.
Further discussion was cut off and I was told I was out of luck.
I can no longer recommend Dotster as a reliable domain registration company, registrar, hosting or internet services company.
Mike
New Orleans, Louisiana
U.S.A.
This report was posted on Ripoff Report on 12/02/2008 03:27 PM and is a permanent record located here: https://www.ripoffreport.com/reports/dotster/nationwide/dotster-dotstercom-dotster-inc-domain-registration-dotster-services-misleading-bait-a-397114. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 Author of original report
Thanks to ripoff report - got higher tier resolution
AUTHOR: Mike - (U.S.A.)
SUBMITTED: Tuesday, December 02, 2008
After being told I was S.O.L. I told the folks at Dotster I had reported my experience online. Before the end of the day I received a notice that they would credit my account for the difference.
It's nice to know some companies still do care about taking care of their customers so I can't complain. It's just a shame I had to file a report.
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