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Report: #405375

Complaint Review: Downloadnova.com, Downloadprofessional.com, Viaty SL - Internet

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  • Reported By: Austin Texas
  • Author Confirmed What's this?
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  • Downloadnova.com, Downloadprofessional.com, Viaty SL www.downloadnova.com, www.downloadprofessional.com Internet U.S.A.

Downloadnova.com, Downloadprofessional.com, Viaty SL Internet Fraud Internet

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I found www.downloadnova.com when searching for downloadable music. Specifically, I was trying to get a copy of Jerry Jeff Walker's It's A Good Night For Singing album as a Christmas present for my father. The site claimed to have the album available for download, so on Sunday, December 7th (2008), I agreed to pay them $4.87 and signed up for their 3-day trial.

They sent me a confirmation e-mail, which included my login information. They gave me access to a site called www.megadownloadpass.com which only offers pornography and was never something I was interested in. Every time I tried downloading music, I received the same error message: Server Access Denied. You must be logged in to download.

On Monday (12/8), I tried calling 1-888-532-1682 for technical support, but only reached an answering machine and no one ever called me back. I tried their contact support' option, as well as www.customersupporthelp.com, but again there was no response. On Wednesday (12/10), I gave up on downloadnova and sent them an e-mail asking for a refund. I received an automated reply.

That same day, I signed up for another 3-day trial with another website also advertising Jerry Jeff Walker available for download, www.downloadprofessional.com. Again, I received another confirmation e-mail. (I was unaware that this site was overseen by the same company.) This time, I was never able to login at all. The site always gave me the same error message: Sorry, the login information you have provided does not seem to be correct. Please try again. despite the fact that I was using the exact same login information they gave me in the confirmation e-mail.

Two days later, Friday (12/12), I got a call from Chase asking about some recent charges on my mastercard. In addition to the two charges for $4.87, the Chase representative also said I was being charged $39.73. I told the representative that I never approved the additional $39.73. I tried calling 1-888-532-1682 again, leaving a message on their machine.

I received an e-mail from someone named Donna, claiming she was a customer service representative. She explained that my membership automatically rebills for $39.73 at the end of the 3-day trial. This was never mentioned on the sign-up pages, nor was it mentioned in the confirmation e-mails.

I am fully convinced that downloadnova and downloadprofessional are fraudulent websites. I have since cancelled my old credit card.

Aaron
Austin, Texas
U.S.A.

This report was posted on Ripoff Report on 12/27/2008 07:07 PM and is a permanent record located here: https://www.ripoffreport.com/reports/downloadnovacom-downloadprofessionalcom-viaty-sl/internet/downloadnovacom-downloadprofessionalcom-viaty-sl-internet-fraud-internet-405375. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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