Ebay and IOOMOBILE \ JETSO MOBILE Ebay refused to refund an item that was sent to custom by IOOMOBILE Lisbon Internet

I'm very disappointed with Ebay policy to defend dishonest sellers.

I reporting a situation that could occur for an item worth250 or 2500 dollars.

Fortunately I only lost 25 dollars..but some Chinese seller won it.

I was unable to select an automatic resolution for this transaction.
I was having trouble with this item XX seller by this seller ioomobile.

The product has been sent rapidly (in one week or so), but the time interval given by the seller is one month (more than time to avoid any return from paypal, bank or other payment method).

Product has been stuck in custom (Portugal, an EU country), I don't understand why, because I've order tents of things, even from China\Malasia\Hong Kong, and never occur before. Is there a possibility that the seller hasn't done the paper billings right to avoid paying taxes? I'm very suspicious about that.

However, I don't have any responsibility for the item going to custom, and no information about this situation is reported in the item description.

Other strange situation was that after this transaction, the remaining item available has raised its price to 500 euros (I bought this for 22 euros). This is a very strange situation and, if not legal,very suspicious to say the least.

I have reported this situation to Ebay's email, customerhelp@ebay.com, because the seller has given a time wind of one month (previously pointed out), so no automatically mechanism were available on ebay site to ask for anything that could be asked for (help, refund, cancel transaction, whatever..). Moreover, all the structure, organization and ways to do anything on Ebay's site when I problem arouses to the seller is incredibly not clear and almost impossible to get anything done.

The answer from ebay, by email, was that I needed to give the seller time to make things right (not sure what that means..) and that probably I would have my money back or partial refund (some sand to people's eyes, like we say in my country).

When this one month window ended I logged in on ebay and asked for a refund in this item\transaction site. What happens next is surreal. The seller in a few minutes canceled the refund, asked to Ebay to step in (what ever that means..), and finally the decision was made to not refund and to close this case. I have appealed to reopen the case, with the argument that the item was going back to the seller, because that's what happens when you do not pay the custom charges. In only a few minutes Ebay has refuted this appeal with the argument that the custom charges should be paid by the buyers.

At the end the only person that was impaired in this situation was me (the buyer).

I'm not buying this custom charges history, and that's how some company in China makes money without given away its items.

And that's my story, not buying on Ebay again, for sure.