EcoloBlue Inc. Failed to deliver product on time and failed to deliver refund.

I began the order process with this company back in September. The delivery times were listed on the website as 4-6 weeks. That delivery time I was fine with. I made the purchase on September 22. I never got a receipt of purchase. I had to call and ask for one numerous times before I got my proof of purchase. During one of those calls about a month after ordering I was informed that the shipping is another 2+ months. I wasn't not happy what that delivery time. This is a much greater time than listed on the site at the time of ordering. I then began speaking to their VP of operations and requested a refund.We had conversations on the phone and email for the next 3 weeks trying to get a refund processed. To each email I sent her, I got a different reply. "This has been sent to the accountant, it will take 7-14 days for a refund to process, we are trying to move money around." Then finally after three weeks after requesting the refund, I informed them that I would be filing a dispute with my bank instead. Upon reading other complaints on the BBB website for this company it became aware that this was not going to be easy. Three other complaints of the six that were listed clearly indicated this business didn't have the money to refund me or that it would take many months. At this point I was passed on to the CEO of the business. He didn't even address my original issue of requesting a refund and insisted that I take one of the upgraded machines. At this point I have no trust for this company and do not want their machines. He than found my desire to file a complaint her and a dispute with my bank to be aggressive. Ill admit I was starting to get aggressive because no matter how many times I explained what I was looking for he kept avoiding the issue of a refund. I have probably sent over 20 emails with the same direction, please issue a refund, and still nothing. This company is literally the biggest hassle to work with. I am appalled at how they run a business.