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Report: #1172793

Complaint Review: Edmond Hyundai - Edmond Oklahoma

  • Submitted:
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  • Reported By: William — Yukon Oklahoma
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  • Edmond Hyundai 14137 N Broadway Edmond, Oklahoma USA

Edmond Hyundai Sami Nael bait and switch contract Edmond Oklahoma

*Author of original report: They made everything right!

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I bought a 2012 Hyundai Santa Fe for $321 per month payments. I originally wanted leather seats but the dealer didn't have any at the time. I was called after two months and asked to come in. I was offered a 2013 Santa Fe with leather seats if I would redo the contract to payments of $471 per month. I was told I would only have to make two payments then they could redo the contract to the original payments and a car with leather seats. After making the two payments I went in to the dealer, both employees I had dealt with had left the company, only one remained, the finance manager Sami Nael, he knew of the details. I presented him with the original contract and the new contract, he claimed he knew nothing of it?? Why in the world would I voluntarily agree to pay that much more for the same car? I knew at that moment I had been baited and switched! You would think a reputal dealership would never purposely rip off a service connected 100% disabled Veteran on a fixed income, but that's exactly what they did. Mr Nael tried to keep my copy of the original contract but I insisted and he gave it back to me laughing. What a rude individual representing a supposedly honest dealership! I have no doubt this is standard practice to obtain a phoney and unearned bonus! This is truly a rip-off! I also lost my trade in value (PT Crusier) along with my down payment! William Stone

This report was posted on Ripoff Report on 08/27/2014 05:09 PM and is a permanent record located here: https://www.ripoffreport.com/reports/edmond-hyundai/edmond-oklahoma-73013/edmond-hyundai-sami-nael-bait-and-switch-contract-edmond-oklahoma-1172793. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
1Author
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#1 Author of original report

They made everything right!

AUTHOR: William - ()

POSTED: Thursday, August 28, 2014

I recieved a call from General Mgr David Patel and he asked me to come in and speak with him this morning. He listened to everything I had been through and went back step by step explaining everything that had happened in very clear terms. He also apologised that a previous sales person had not taken the time to do that.

Bottom line, there was no bait and switch and no fraud whatsoever! He also gave me a great deal on a newer car which I'm in love with! I am now very satisfied with Edmond Hyundai and would reccommend them to family and friends, Mr Patel made it a fantastic experience. They now have a customer for life! Everyone, from salespeople to finance was very professional and straight forward, thank you Edmond Hyundai!

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