Complaint Review: Element5.info - Internet
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- Author Confirmed
- Element5.info www.element5.info Internet U.S.A.
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- Category: Computer Software
DRI ELEMENT5 INFO ELEMENT5 INFODE, Element5.info Valid charge in 2006, bogus in 2008. Internet
*Author of original report: Think I figured it out now, BUT here's why it makes you think it's fraud
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It's a real company, but the charge on my statement today is illegit. I used that email/creditcard-4 link to verify my charge, thanks for providing it. The only thing it listed was a one-time charge for an antispyware download I bought in October 2006.
I never okayed any kind of automatic renewal, it was a one-time authorization only. The subscription expired half a year ago, and I ignored the email requests to renew it and let it run out last fall. I didn't think the app was that effective, and it was for a computer I no longer even use. Even if this HAD been a valid autorenewal, it would have posted last October, not now in March!
Trying to sneak in a new $19.48 charge on me a year and a half later is either a big screwup - or fraud. I called my credit card company immediately on receiving the bill and disputed it today.
Cr01
Livingston, Montana
U.S.A.
This report was posted on Ripoff Report on 03/17/2008 06:04 PM and is a permanent record located here: https://www.ripoffreport.com/reports/element5info/internet/dri-element5-info-element5-infode-element5info-valid-charge-in-2006-bogus-in-2008-inte-318800. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 Author of original report
Think I figured it out now, BUT here's why it makes you think it's fraud
AUTHOR: Cr01 - (U.S.A.)
SUBMITTED: Monday, March 17, 2008
Did a lot of digging and found where this came from. The problem is, Element5's database doesn't seem to update purchases fast enough in their database. I bought an AVG/Grisoft license for someone else, I didn't recognize it right away, fine, mistake.
*BUT* when I entered my email and last 4 digits of credit card, even a month after the purchase, the charged item doesn't show up as a purchase, only something I bought a year and a half ago. Since that's the only thing there, the average person naturally assumes that *THAT* (and not the charge five weeks ago which you've now forgotten) was what was being invoiced.
With a database lag like that, no wonder people are freaking out and getting confused.
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