Enterprise Rent a Car, Tower Rd., Denver CO Deception and Fraud ! Denver Colorado

OK, todays credit card statement shows mysterious $310 extra charge removed and $118.93 refund posted, but I'm still out the 13.25% taxes levied on the refund amount. So Chris and Nick, if you want to do your job, you can expedite that refund, as it might soften the online reviews I will be posting, 

Also, I'd still appreciate a first name of the perpetrator of the $310 charge posted. Otherwise, I, and perhaps other readers of this report, could assume that fraudulent overcharging is not isolated to certain individuals, but is condoned or even promoted by ENTERPRISE RENT A CAR management.

Nick, my report was already detailed enuf if you wish to follow up. Have already phone conversed with Tower Road agent Devan (Darren was in error) today who assured me that excess charges would be removed but it might take a week. When I asked about also refunding excess taxes based on the bloated $238.72 sub total he replied that the taxes were calculated only on the base rate charge of $119.69 and therefore not refundable. One of two tax charges 6% of $120 = $7.20 while actual charge was $14.93. A second tax charge of 7.25% was $18.03. Got it? Since I addressed the overcharge issue within minutes of checking out it would have been more efficient to have cancelled the charge and replaced it with a corrected one. But no, agent Devan decided to issue an inadequate refund stiffing me for tax overpayment.

So, Nick, if you really want Enterprise to prosper based on customer satisfaction, STOP OVERCHARGE PADDING! Rather than you and I having a confidential dialogue, lets put it HERE in the public eye. I'd like to know who posted a second $310 charge in addition to the bloated $295.68 which was originally booked online at around $169 total including surcharges and taxes.

BTW, the following are criminal acts in Colorado: Unauthorized use of a financial device, (obtaining)Signature by deception, Issuing 2 or more false financial statements(felony!).                                                                                                 

I apologize, I already have the branch location information. If you could provide us with the rest that would be greatly appreciated.

We’ve taken note of your comments and would like the opportunity to look into this for you. Please send us a detailed email to care@enterprise.com including the exact rental location, your contact information, your rental agreement or reservation number and any further information regarding your experience with us.

Please reference Number 140911-002596 in the subject line of your email. We look forward to hearing from you soon.

Respectfully,

Nick

Social Monitoring Coordinator

Enterprise Rent-A-Car

Keith, customer service and satisfaction are very important to us at Enterprise. I would like to follow up with you. Please email me at care@enterprise.com with the complete details, exact renting location, and any rental agreement numbers. Please reference #140911-001632.  I look forward to hearing from you soon, thank you. Chris, Social Media Monitor, Enterprise Rent-A-Car