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Report: #1149893

Complaint Review: EON Clinics - Chicago Illinois

  • Submitted:
  • Updated:
  • Reported By: Lisa — Hoffman Estates Illinois
  • Author Not Confirmed What's this?
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  • EON Clinics 1221 N State Parkway Chicago, Illinois USA

EON Clinics Dental implants Dental implant we were forced to pay nearly $10,000 for in advance but was NEVER DELIVERED Chicago Illinois

*UPDATE Employee: Rip Off Report Doesn't Allow Addressed Complaints to Be Taken Down.

*Author of original report: Final Follow - up

*Author of original report: Finally

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On July 22 2013 we began the process of getting my 20 year old son an implant for his mouth where he had no tooth. We were told the whole process could take up to 8 months. The first surgery went fine to install the actual stump part of the implant. Total cost of this initial procedure was $6700.  We paid that part in full with a balance due of $2200 for the delivery of the actual crown-implant in 5 months or so.

We were told to come back in 5 months for a mouth impression so the tooth crown could be properly fitted. We went in on January 15, 2014 as directed and they took the impression. They also insisted we MUST pay the balance of the entire remaider of their fees BEFORE getting the actual tooth.  I complied and paid an additional $2200 and was told I would receive a phone call when the tooth arrived in 3-4 weeks.

5 weeks later I decided to call because I hadn't heard from them. They told me they had no tooth for us and they'd call me back.  When they called back they explained the mouth impression was bad, and that they would have to retake an impression. We again complied. A month later we got a phone call that it happened again; we needed to get another impression.

After taking the third impression the Dr. assured us they would have the tooth in 4-5 weeks to finish installing the crown (tooth) in time for my son's college graduation.

Today May 27, 2014 was our appointment.  On the way to their office we received a phone call stating they had NO TOOTH for us because something had gone wrong again at the company that makes the crown.  I asked to speak to someone about getting my money back but was told they would have to call me back later.

At this point I believe we will never get what we have paid for, and that I need to seek legal action against this company.

I am saddened that my son who is graduating from DePaul University with honors (Magna c*m Laude) will be doing so with a stump in his mouth where a tooth should be. 

This report was posted on Ripoff Report on 05/27/2014 09:28 AM and is a permanent record located here: https://www.ripoffreport.com/reports/eon-clinics/chicago-illinois-60610/eon-clinics-dental-implants-dental-implant-we-were-forced-to-pay-nearly-10000-for-in-ad-1149893. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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Updates & Rebuttals

REBUTTALS & REPLIES:
2Author
1Consumer
0Employee/Owner

#3 UPDATE Employee

Rip Off Report Doesn't Allow Addressed Complaints to Be Taken Down.

AUTHOR: Luke - (USA)

POSTED: Tuesday, September 20, 2016

As you can see, we addressed this customer's complaint, something we try to do whenever we encounter any customer dissatisfaction. Unfortunately, Rip Off Report does not allow negative reviews to be taken down without extracting thousands of dollars from the company in question.

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#2 Author of original report

Final Follow - up

AUTHOR: - ()

POSTED: Wednesday, March 25, 2015

I am writing to update how my son's implant turned out. After writing my initial rip-off report, Eon clinic has earned my respect back as Dr. Sharma had called me numerous times and worked with my son to make the whole situation right.  He even gave us a greatly-reduced cost for our trouble.

After nearly a year my son is completely satisfied with the implant crown and feels like it is as good as a real tooth. No further problems ever occurred and Eon Clinic has upheld their original commitment to our contract.

 If ripoff-report would allow me to retract my first report, I would do so, because I no longer hold this company (Eon Clinic) in bad regard. 

Overall, we are grateful and happy with the work that was done; and it was very good work indeed.

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#1 Author of original report

Finally

AUTHOR: Lisa - ()

POSTED: Monday, June 23, 2014

After filing our complaint we finally began to get some positive results. 2 weeks later the tooth WAS delivered to my son's mouth as expected. We are finally satisfied that the incident has been settled satisfactorily. We just wish it could have been done 3 months ago as they originally promised.

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