Complaint Review: Epson - England
- Epson England United Kingdom
- Phone:
- Web: http://epson.com/
- Category: Printers
Epson Epson printers are zoned by country/region so that if you move you cannot buy ink, making the printer obsolete England
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I have an Epson WF-4630, but have recently relocated from USA to UK. The cartridges in the US are 786XL. When I purchased WF-4630 compatible cartridges in the UK (79XL) the printer says they are not recognized. What am I to do? Epson will not ship 786XL cartridges to the UK, yet in the UK the printer says 79 cartridges are not compatible
The response from Epson was as follows:
The unit has been manufactured in a different zone so the cartridges from the Euro zone will not work in a North American manufactured unit and are not compatible.
You will need to purchase a unit manufactured in the Euro Zone or obtain ink manufactured in the North American Zone.
If you are staying in the UK for a prelonged period of time, would you like a recommendation on a replacement unit?
Firstly I doubt very much that the printer was actually manufactured in the US, but maybe customized *for* the US. So I followed up and this was their justification:
I understand your frustration. Not allowing intercontinental compatibility is however the only way to stop ¨gray trading¨ (bulk buying of devices in a continent with low prices to sell elsewhere for full retail prices) and is standard practice among many manufacturers of electronics.
I would advice you to buy your cartridges from Amazon or another website that sells American products internationally.
So my complaint is as follows:
Epson have a deliberate policy of charging different prices by region for their ink cartridges despite being identical components. Epson then enforce this disparity by:
- Encoding their printers to prevent the use of ink cartridges purchased in different regions even for legitimate purposes such as mine.
- They appear to enforce their 'regionlaization' on their vendors as *no* vendor on Amazon will shpo ourtside of their region.
This report was posted on Ripoff Report on 02/26/2018 04:11 AM and is a permanent record located here: https://www.ripoffreport.com/reports/epson/england/epson-epson-printers-are-zoned-by-countryregion-so-that-if-you-move-you-cannot-buy-ink-1431232. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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