EWireless Experts, Wireless Experts, Squaretrade, LG No customer service I would not recommend to anyone.. F rating in the BBB!! Please read. Inglewood California

Please post this complaint on Amazon.com.  I started to purchase this service based on the reviews that are there then I came here and saw all the complaints.  On Amazon this company has five stars and no negative reviews.  Please help other know of your experience.  Thank you

Sorry to hear about your unfortunate incident. 

First off, MOST of our phones have either a 90 day or 1 year warranty through the manufacturer.  Since some of the phones we sell are world/international phones, the warranty will need to be utilized in the country of origin.  This is one disadvantage of buying a foreign phone.  Just because you paid $480 for a phone does not mean it will not have any defects.  You can buy a phone for $100 which can last you 2 years and spend $500 on a phone that will last you only 2 months.  It is all relative.

You say "pretty defective".  What do you mean by that?  "pretty"?  Did it not turn on?  Was the display defective?  Did the phone have a defective speaker?  Please be descriptive.  Your language doesn't make sense.  The 2nd phone started to show the same signs of a defective phone? Maybe you did not know how to operate this phone?  It is EXTREMELY RARE that a replacement of the same model will have the same defect, probably 1 in 10,000 cases. 

Why would you use the replacement phone after realizing that it was defective?  This doesn't make any sense.  You also don't mention the model of the phone you purchased anywhere in your complaint.

This looks like a bogus complaint and a wasted attempt at making our company looking unprofessional and dishonest.

It's unfortunate that you had such an experience.

I just purchased a pretty pricey phone with this same company and in terms of their customer service I'd have to say that I have had no problems.  I am overseas and understandibly the item will take slightly longer to be received.  I emailed ewireless three days after my transaction and received and email as well as a call to my residence.  The representative called at 5:30am, and then called again at 10:00am when I was available.  He made sure that the phone was compatible with my carrier and gave me an exact ship date and even suggested how it would be mailed to me. 

I look forward to my new phone and am comfortable knowing that if i should encounter any problems, a professional and pleasant representative will be available.

I also am well aware that purchasing FULLY UNLOCKED phones could easily VOID any warranty from the Manufacturer.  =)

Dolores

Andersen Air Force Base, Guam.