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Report: #1308389

Complaint Review: EyeVibe, SkinElement - Pacoima California

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  • Reported By: Linda — Broomfield Colorado USA
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  • EyeVibe, SkinElement 12924 Pierce Street Pacoima, California USA

EyeVibe, SkinElement Gorgeous Grace ShoppeAerial Desire Eye Care There was an advertisement on Facebook. Offering a eye cream for 4.95 and .99 cents for shipping. Also a skin cream for 3.95 with .99 cents for postage. Both products came together. I got them and I thought they seemed large sine they advertised as "trial" after I used them for a few days I thought How glad I was I didn't pay too much for them. Then I got my bill. They charged me not only the prices I stated before, but 97.83 for the face cream and 92.79 for the eye cream. I called them immediately. They said the lower prices you were charged was were to try them out Pacoima California

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Through Facebook I ordered Skin Element for $3.95 plus .99 cents for shipping. I also ordered Eye Vibe for 4.95 plus .99 cents for shipping. They came together in the same box. When I got my credit card statement those charges were on the bill, along with a $97.83.00 charge for the Skin Element and 92.79.00 charge for the Eye Vibe. I called the company immediately. They said it was only a trial and that I should have returned it within 14 days if I didn't like it. I asked why then was I charged the lesser fees as well. They said those charges were only to try it for the 14 days, and I pay those fees regardless, but if I do not return the products, then they charge me the full price. I told them that is not what the advertisement said at all. They said it most certainly did and to go back and look. I did go look, and it was incredibly misleading. I still do not think that's what it said at all.  There was something written at the very bottom in tiny writing so they can not be held responsible. 

This report was posted on Ripoff Report on 05/29/2016 09:41 AM and is a permanent record located here: https://www.ripoffreport.com/reports/eyevibe-skinelement/pacoima-california-91331/eyevibe-skinelement-gorgeous-grace-shoppeaerial-desire-eye-care-there-was-an-advertiseme-1308389. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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