FabFitFun, Inc My 53 item order was shipped in one large box with no packing material such as bubble wrap or styrofoam. 24 items totaling $461 were damaged in shipping. Fabfitfun refuses to replace, exchange, or refund anything. They offered a $20 credit towards my next purchase. Los Angeles California

I ordered over $700 worth of add ons...53 items. Everything was sent in one flimsy box with no packing material. This is the second time this happened. Because everything was thrown in one large box, many items were damaged in shipping or the packaging was damaged. Over $460 in items damaged. I bought all these as gifts for the holidays so items with bent and smashed boxes are not acceptable. I have spent hours on the phone with customer service and sent many emails with many pictures of the damaged items and box. At the end, they refuse to replace the items, will not offer a refund, and will not let me send them back. They only offered a $20 credit towards my next add on purchase. They said to talk to my local post office since this happened twice. I told them I wasn’t suprised things were damaged since they shipped everything in one box with no bubble wrap, packing materials or any kind of wrapping. After hours of trying to work this out, I was told a $20 credit was all they are willing to do. I just filed a dispute with my credit card company. This is not acceptable and they need to make this right.