Complaint Review: Figleaves - New York
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- Author Confirmed
- Figleaves figleaves.com New York U.S.A.
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- Category: Clothing Stores
Figleaves Ripoff terrible service New York New York
*UPDATE Employee: figleaves.com
*UPDATE Employee: figleaves.com
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I ordered goods from figleaves over a month ago that were in stock. Turns out they were not in stock.
I have ordered from figleaves in the past and have had excellant service and delivery.
Nightmare this time. Two packages were shipped within the first week. When one package arrived the duty and taxes (they were shipped from the UK) were almost half the value of the shipment. The other package was in poor condition.
The third package that I tried to cancel and they claim to have shipped has not arrived and yet I have been charged on my credit card.
Can you imagine how poor the service must be to have the charge show up on your credit card before the item arrives. WOW!
Their site says 24 hour service during the week. Call them and while the line is answered no one has access to any information to help you.
Good luck if you order from this site as they have many many issues and their service has deteriorated to terrible.
John
Mississauga, Ontario
Canada
This report was posted on Ripoff Report on 01/01/2006 09:35 AM and is a permanent record located here: https://www.ripoffreport.com/reports/figleaves/new-york/figleaves-ripoff-terrible-service-new-york-new-york-170003. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#2 UPDATE Employee
figleaves.com
AUTHOR: Jennifer - (United Kingdom)
SUBMITTED: Monday, December 04, 2006
Duty & taxes are levied by the importing country (i.e. Canada) and we have no control over these, nor can we predict what they may be. We also detail this in the Frequently Asked Questions section of our website.
All packages leave us in good condition, so any damage to a package must unfortunately have been caused during transit. If the goods inside also arrived damaged, then we would do our best to replace them if requested to do so. We only charge for goods at the point that items are shipped, so for a customer's card to be charged, the package would have left our premises. If this did not arrive within the stated period, we would offer assistance by tracking the parcel, where possible, or by offering replacement goods.
#1 UPDATE Employee
figleaves.com
AUTHOR: Jennifer - (United Kingdom)
SUBMITTED: Monday, December 04, 2006
Duty & taxes are levied by the importing country (i.e. Canada) and we have no control over these, nor can we predict what they may be. We also detail this in the Frequently Asked Questions section of our website.
All packages leave us in good condition, so any damage to a package must unfortunately have been caused during transit. If the goods inside also arrived damaged, then we would do our best to replace them if requested to do so. We only charge for goods at the point that items are shipped, so for a customer's card to be charged, the package would have left our premises. If this did not arrive within the stated period, we would offer assistance by tracking the parcel, where possible, or by offering replacement goods.
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