First Idea Solutions on 8 September 2017 I was contacted by someone alleging to be from First Idea Solutions. They claimed their system had been hacked and they could no longer provide my computer security as contracted for 3 years and needed to refund my fee of $2300. Access to my computer was requested and a refund form was sent once the access was granted. I filled it in as Mike Merkel where my name was requested and they asked if that was correct. I said I was known as Mike but legal first name is Michael. By then a correction needed to be done to insert Michael. An amount of $8,500 popped up. The bottom line is I feel I have been scammed for AU$6,300. I have taken my computer to our local repair shop, had tem rip everything out of it and reinstall all my data and programs. I have also cancelled my Visa Card and had a new on reissued. Internet

Please see what was written in an earlier box. It's too lengthy to repeat.

Please check my address. Your drop down box would not allow me to only put an Australian address hence I am stuck with the Alabama part.

*on 8 September 2017 I was contacted by someone alleging to be from First Idea Solutions. They claimed their system had been hacked and they could no longer provide my computer security as contracted for 3 years and needed to refund my fee of $2300. Access to my computer was requested and a refund form was sent once the access was granted. I filled it in as Mike Merkel where my name was requested and they asked if that was correct. I said I was known as Mike but legal first name is Michael. By then a correction needed to be done to insert Michael. An amount of $8,500 popped up. I questioned this and they said it was for a person allegedly in Queensland, Australia. I later checked phone records for a Mike Merkel in Queensland and there are none. As an overpayment had been made to me I felt it was now my duty to repay this amount. A total of AU$6,300. I was to withdraw cash and send it by Western Union from my local Post Office. As there was allegedly a limit on how much could be sent per transaction I was to go to another place and send a Moneygram for the balance. The first amount was sent to to an address in Poland and the second amount to an address in Laos. I have receipts for these transactions. I later noticed that what had happened was the caller had somehow accessed my bank account and transferred the AU$8,500 from bank account and used this as my refunded payment for the AU$8,500 alleged over payment. He rang back the next day claiming to want access to my computer to complete my refund.I told him that I had not given him permission to access my bank account and he was cheating 2 old people. I reported this to my bank's Visa Card department and the matter is now with them. The bottom line is I feel I have been scammed for AU$6,300. I have taken my computer to our local repair shop, had tem rip everything out of it and reinstall all my data and programs. I have also cancelled my Visa Card and had a new on reissued.*