First Third Bank Refund check cancelled and I was charged. Cincinnati Ohio

Fifth Third Bank complaint

I had changed my insurance companies for a lower rate and submitted it to Fifth Third Bank. They owed us a refund of $170.85. I called Faith Third to find out where the refund was and the guy I spoke to said he didn’t know. I thanked him and hung up. That day the refund was in the mail and I deposited it in my bank. This was 8/27/14. I received a call from my bank Sunday. They told me that there was a stop payment on the check I received. I called Fist Third to find out what was going on and that I had bank charges for the stop payment. The supervisor, Angela, told me to send my bank statement to her. I sent the information from my bank. I called to find out if she had received them. She said no, so I sent them again. I called later and was handed off to another supervisor. While talking to the hand off, Angela was e-mailing hand off to tell me that she, Angela, let another supervisor listen or look at the transcripts and said that I told the original guy to stop payment on the check and send another one. I asked to hear the recording of myself but the supervisor said it was against company policy.

I had been given two other supervisors to talk to but all were out, I left voice massages. No one called back. I called once more and low and behold Angela answered. I got nowhere. I then wrote Danielle Sparks, the secretary to the president, and she sent me a letter telling me the same thing. That I told the original guy to stop payment, which I did not. I called and finally got Danielle and asked how she received the information. She said the two supervisors told her. I asked to hear the conversation of the recording. She told me that it was deleted because of the date. It had been past a thirty day time. I got nowhere with her either.

This started on 8/27/14 and today is 10/28/14. I just got off the phone with the presidents secretary and that is why I am writing BBB. This is only $44.00 in charges but the thought of First Third Bank having my personal information and sending mortgage payment every month makes me uneasy. What can be done?