Complaint Review: Freelancer.com (Get A Freelancer) - Internet
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- Author Not Confirmed
- Freelancer.com (Get A Freelancer) Internet United States of America
- Phone:
- Web: www.freelancer.com
- Category:
Freelancer.com (Get A Freelancer) GetaFreelancer.com 6 MONTH USER, DEPOSIT MADE, MONEY STOLEN, Internet
*REBUTTAL Owner of company: Freelancer.com's Response
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After using Freelancer.coms service for nearly 7 months, I made a deposit to pay off a project that had been built, deconstructed and rebuilt spanning over 4 months. The project cost me thousands of dollars and required several people to complete.
I made a deposit in my account, and transferred the final balance to the provider. Several hours later the provider informs me his account was suspended and to seek a refund from Freelancer because he had not received the funds. I immediately seek a refund to find that my account is also suspended and they refuse to answer or give a refund.
They requested identification, WHICH I DID NOT TRUST GIVING TO SUCH SCAMMERS but sent anyway, yet they still are ignoring me and their "live support" keeps ending any session I try to initiate.
Neither I nor the seller are new to this site, and we both have good feedback from several users who also have good feedback. This is not my first deposit though it is my highest.
FREELANCER.COM IS TRYING TO STEAL $550 FROM ME ($563 AFTER FEES!) but I will NOT let it happen. Paypal has been notified and is investigating the matter along with any other complaints so if you have had a problem with them TELL PAYPAL NOW!
I will get this out to every forum I can, facebook, twitter, myspace, youtube and will even create an adsense campaign until I get my money back.
This report was posted on Ripoff Report on 02/22/2010 12:27 PM and is a permanent record located here: https://www.ripoffreport.com/reports/freelancercom-get-a-freelancer/internet/freelancercom-get-a-freelancer-getafreelancercom-6-month-user-deposit-made-money-sto-573154. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 REBUTTAL Owner of company
Freelancer.com's Response
AUTHOR: Freelancer Support - (Australia)
SUBMITTED: Tuesday, January 25, 2011
We appreciate your feedback about Freelancer.com
Please note that we do not respond to customer issues on public forums. If you would like to contact us directly our Support Team are available 24/7 here or email customer-support@freelancer.com.
If your complaint is regarding a legal or compliance issue you can email legal@freelancer.com or write to us at PO Box 1121, Double Bay NSW 1360, AUSTRALIA.
Freelancer.com is the world's largest global outsourcing platform with over two million registered users. We value feedback from our users and would like to take the opportunity to improve wherever we can.
Kind Regards,
Freelancer Support Team
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