Fuchsia Mcinerney Pearse Street Consulting Inc Fuchsia McInerney Charged $34,000.00 to build a website which is not fit for purpose and which breaches US law because it is not accessible. Salem, Massachusetts

To our knowledge, the above report was not posted by Ms. Jamie Sprenger, the owner of Bilingual Chat, and the person whom engaged our company in a social network development contract. In an email dated October 13th of this year, Ms. Sprenger sent a personal reply to our attorney addressing the post above, as well as others of a similar nature: 

"Clive has acted entirely of his own accord in this matter and I have forbidden him from acting further as I can see the damage that this could do to ongoing negotiations with Fuchsia.  I have stated quite clearly to him that the public accusations he has made are not endorsed by me.  He has acted as an outsider and has taken action which I would not have.  He has agreed to this and will not interfere further without consent. - Jamie Sprenger"

With regard to the specific claims made here, as with any custom website development, occasional errors and problems with bilingualchat.com emerged post-launch. When notified of these errors, our team attempted or offered to address them under the terms of our warranty. At no point during the design or development, however, did Ms. Sprenger express discontent with the site's features or our work for her. Our communications were frequent and professional. The design of the site was taken as a result of her initial aesthetic requests and subsequent feedback to our mockups. All designs were approved prior to implementation on the site, and over the course of several months of development, the website remained available for her to fully test the features and provide feedback. 

However, four months after the site's public launch, Ms. Sprenger suddenly informed our company that she was displeased with the final product and demanded a number of changes be made.  Some demands related to minor errors and problems, which we offered to have fixed under the warranty. Some demands, however, related to significant changes which were not part of the original contract.  As one example, Ms. Sprenger demanded that the site be made compliant with Section 508 because, according to her, to not do so would be against U.S. law.   Not only is this not true - Section 508 applies only to U.S. federal agencies (www.section508.gov) - but its immaterial: if Ms. Sprenger has wanted the site to be compliant with Section 508 (or other similar laws), she should have included this in the contract.  (We were not told of any intent to market to government institutions and, if we had known, our proposal would have reflected the work.)  Even if you presume she was not aware of this possibility when the contract was signed, her expectation that we should add it after, with no further development fee, was clearly unreasonable.   

Our company has been attentive and responsive to Ms. Sprenger, explaining technical and contractual limitations to those requests that we were not able to carry out. We were fully ready and able to address warranty-related items, but were prohibited from doing this work unless we also agreed to complete the many features that were not contracted for, but were now being demanded. 

Contrary to the portrayal of our business in this report, Pearse Street has been the leader in custom social network development for several years. We provide a turnkey solution for our clients, from branding to custom feature development to marketing services if they opt for them. We have served hundreds of clients, and we have many positive testimonials written by professional clients whose working relationships we strongly value. A sampling of these can be found here: http://www.linkedin.com/in/pearsestreet

Any questions or concerns with regard to this report can be submitted directly to the CEO, Fuchsia McInerney at ceo@pearsestreet.com.