GetGripGo unknown Plea to cancel my order when I learned they hit my bank for $76 was answered by recording..no Humans? I was told first order was $14.95 and second was 30% off. No so. Total charged was $76.60. No Wallingford, Connecticut

I was thrilled to find a way to keep our Life Alert device in place, in the car where we could see it, and  reach it in an emergency.  I ordered one (and one free) for $14.95.  If I ordered a second, it would be 30 percent off, which would be roughly $5.00 off = $10.00, total around $25.00, so I ordered the second.

The next day or so I went online to my bank account and they had hit it for $76.00.  I called GripGo and only got the recording.  At each break (my address, etc) I would say my name and "Cancel My Order."  I never talked to a person.

I wrote them a letter, and to date have not received a response.  Shipping and Handling can't be a factor because it is advertised "free" online. I am 75 years old and husband is 80, and on Social Security.  I feel like this is a real rip off and I also feel helpless to find an effective way to let my situation be known.
Thank you.

Marilyn C.