Glencara Irish Jewlery TRK Holdings Ring returned, no refund, no response out $238 dollars! Ballybrit, Galway, Ireland

After receiving assurances that the ring being considered would be 4 grams, I placed an order(Sept. 17th, 2014). Received ring (Oct. 3, 2014); it weighed 2 grams. I returned the ring to the US returns center listed on their webpage. USPS tracking indicated that it was received by them on Nov. 5th, 2014. 

As of today, Dec. 15th, no refund has been received. Calls to their customer service number have not been answered by a rep, just a message to leave name & number or go to the website for email contact. No one called; never spoke to a person; no response to emails. Sent letter with copies of all proving documents to Mr. Harry Brady on Dec. 2, 2014. No response.

Business directory states only 5 employees; three directors - Thomas Brady, Harry Brady, an unnamed director and two others. At this point, I must assume that they are running a fraudulent operation; selling substitute goods, and when returned, keeping the funds. My mistake was not checking them out beforehand.

This is my first dealing with an Ireland based company, and it is obviously been a disaster. These people are dishonest, and reprehensible. I still want the refund rightfully due, of $238.38 US. My next contacts will be with the local police (Guarda) as well as the Consumer Complaint commision of Ireland. They will need to answer to them.