Ground Hound Greyhound rips off disabled vet!! Dallas Texas

On February 21, 2014 I (wade l bxxxx) purchased a bus ticket from GreyHound online, I needed to go from Virginia Beach, VA to Clarksville, TN to resolve some child custody issues.  Which shortly after I purchased I found out the case was cancelled, because of lawyer negligence , due to no fault of my own.  I called every phone number I found online to resolve the issue but nobody answered, I went to the Virginia Beach terminal and they told me to go to Norfolk for all ticket exchanges.  So I called ahead and nobody answered,  so I went to Norfolk instead and nobody was there.  I then came back on Saturday the lady (Colleen) said I would have to come back "later this week" to resolve the issue, with a manager.  Which is 45 minutes away in gas both ways, I am not making another trip to Norfolk, VA because you can't schedule people who can make management decisions.  So I contested with Visa, they advised me to get an exchange, I want a full refund at this point.  I am starting a business that will require me and associates to travel to New York sometimes and there are plenty of other bus lines, that may be more flexible?  Also, your lock and key policy of NO REFUNDS EVER UNDER ANY CIRCUMSTANCES, should be made more apparent on the web-site, I only ever saw it when the ticket printed out. 

Regards,

Dear Mr. Wade,

 

Thank you for contacting our office with your concerns. we apologize for the delay in responding to your request.

We have received your request for a refund on your unused ticket. Unfortunately the ticket submitted is a non-refundable ticket and has zero refund value. Therefore, we are not able to honor your refund request.
We appreciate you choosing Greyhound Lines, Inc. We hope you will give us another opportunity to serve your transportation needs in the near future.

 

Sincerely,

Yomaira Marquez
Customer Care Analyst