half.com half.ebay.com Half.com: Irresponsible business partner, Zero customer service Internet

If you intend to sell books thru Half.com, please be warned and advised. This site does not care about sellers. They cancelled our selling account after 10 years of long standing good history, because of a supposed shipping violation; they never explained the violation even though we requested explanation several times. Only possible communication with them is via email (they call themselves "an online company"); the online customer representative was very rude and not helpful, ignored all our questions or concerns and simply kept referring us to their "help" pages. Since half.com accounts link to eBay.com, this caused our eBay.com account to also be blocked, which is a totally different site with different policies. This blocks seller activity also on the other site, and doesn't even let you use the account for buying any product; but half.com did not care about helping resolve the situation. The eBay people tried to help but they could not do anything about the already blocked account.

On top of this half.com does not immediately pay seller revenues, as policy they only pay twice a month and they provide no option for requesting immediate payment if you are in urgent need of the money. So upon cancelling an account like they did to us, they place your pending payments on a 60-day hold period, which we doubt is legal. After 60 days when you try to reclaim the frozen funds they come up with another list of hurdles and "account identity validations" in order to release your money. In our case we did not have any extra identity validations to do since our account had current up-to-date information, so then the customer representative simply stopped responding to our email requests for payment. (There is no way to contact them via phone).

We had to call ebay for advise, the provided a phone number for half.com 800-545-9857, when you call this number it is an endless loop voice response system that never connects you to a real person. So, when there is a problem with this people, there is no simple way to resolve issues and you are stuck, and THEY ARE EXTREMELY DISREGARDING AND DISRESPECTING OF SELLERS, who are THE ONES WHO ALLOW THEM TO EARN THE STEEP FEES they charge on every book sale.

If you intend to sell with this company beware of their questionable and unfair practices, try to take your business somewhere else.

Thank you.