Complaint Review: Heartland Automotive Services - Kansas City Missouri
Ripoff Report on CBS 19
Ripoff Report on CBS 19 - Global Marketing Alliance
Ripoff Report on ABC 15 - Smart Shopper
Ripoff Report - Girls Gone Wild
Ripoff Report on Fox 11 - Car Repair
- Author Confirmed
- Heartland Automotive Services 7844 Wornall Rd. Kansas City, Missouri U.S.A.
- Phone: 816-361-5983
- Web:
- Category: Auto Repair Service
Heartland Automotive Services They pulled the plug on me Kansas City Missouri
*UPDATE Employee: Customer Service Issued Resolved
*Author of original report: Amicably resolved
Show customers why they should trust your business over your competitors...
listed on other sites?
Those sites steal
Ripoff Report's
content.
We can get those
removed for you!
Find out more here.
Ripoff Report
willing to make a
commitment to
customer satisfaction
Click here now..
I took my vehicle in for maintenance-oil change, radiator flush. In the process of checking the transmission fluid, they pulled one of the plug wires off of the spark plug and did not replace it. My vehicle starting running very harshly and the Check Engine light began flashing. I took it back to the shop, and they ran a diagnostic and found a cylinder one misfire. The told me that this was driveable for an out of state trip, but to get it looked at ASAP. When I did, the coil pack was completely melted through. I had this repaired with no further incident.
When I presented the bill to them for payment, they said that it could not be paid, as it was not covered under their warranty. He said the reason for this is that he couldn't send out one of his inspectors out to look at the problem before I had it fixed. The district manager then told me that I could either go to the BBB or hire a lawyer. After filing in Small Claims Court, I received proof of the true caliber of this company. You see, it's run so well, it's in Chapter 11 Bankruptcy. So again, a bad corporate citizen is free to run amok.
Zach
Kansas City, Missouri
U.S.A.
This report was posted on Ripoff Report on 02/06/2008 02:43 PM and is a permanent record located here: https://www.ripoffreport.com/reports/heartland-automotive-services/kansas-city-missouri-64114/heartland-automotive-services-they-pulled-the-plug-on-me-kansas-city-missouri-306747. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
If you would like to see more Rip-off Reports on this company/individual, search here:
#2 UPDATE Employee
Customer Service Issued Resolved
AUTHOR: Dc - (U.S.A.)
SUBMITTED: Thursday, February 14, 2008
As the Regional Manager for the 35 KC Jiffy Lubes, I am very concerned with any customer issue that has not been resolved. When Zach's issue was presented to me I contacted him and resolved the issue that day to his satisfaction. It was unfortunate that we did not speak directly on this issue in the 1st place, as it would have been resolved that day. My KC area stores are working very hard to continue our record breaking, great customer service scores and if anybody needs to contact me I can be reached at my office 816-531-5933 ext:24 or my cell 816-547-4868. Regards, Dave Chirello
#1 Author of original report
Amicably resolved
AUTHOR: Gogogadget - (U.S.A.)
SUBMITTED: Friday, February 08, 2008
I was contacted today by the regional manager of Heartland Automotive Services. He was apologetic and agreed to pay all costs involved with this matter. I am glad that someone made this right.
Related Reports
10:17 AM
12:51 PM
06:27 AM
08:58 PM
New Updated Rebuttal Photo 
Advertisers above have met our
strict standards for business conduct.
