HelloFresh delivered product that was apparently melted because the box was "wet". Internet

HelloFresh delivery arrived 2/27/17 @ approximately 6:17pm and I was contacted by the UPS store and told about the delivery and informed that the box had been delivered and was "wet" on the bottom. Last time this happened I was not required to produce photos so I did not take a photo this time. Why would I want to consume food that may or may not have been properly refrigerated during shipping? HelloFresh is now demanding photos before they take any action and provide a refund; I have cancelled my subscription and have their email to me verifying the cancellation. I have read other complaints regarding “pausing your account then charging your credit card”. This is a dangerous practice of delivering food that may or may not be bacteria free, especially if the product has melted to the degree that the box is wet. So far, HelloFresh has refused to provide a refund this order.