Highland health group Highland health care/ IHC Total scam! Internet

 I had went to healthcare.gov to find health insurance since i was coming off of my stepdads. On there it showed me different quotes and I'm guesses this highland health care place got my number from there and promptly called me. They put the nicest lady to call and tell you all about what you're getting and give you affordable health insurance. This was on the 23rd of august. She said i would get paperwork in the mail to read over and that i would get emailed my insurance cards right away, they also offered a 10 day money back. Here i am on september 12th with no paperwork in the mail, no emailed insurance cards, not one form of statement saying i had even talked to these people. I called them today telling them i want my money back since they already had taken out 66.61 out of my checking account. The customer service specialist they transferred me to sounded nothing less than a tired man who wanted nothing more than to give people trouble. I said listen i have nothing to prove i have health insurance so i want my money back and i want to cancel, he then tried to give me another number to call to cancel after telling me I don't qualift for the ten day money back and when i did it was a number for a survey! After i completed it it then cut me off and told me I can't make the call in my area. As a student i am seriously pissed off that these people can take hard earned money off of you so easily and refuse to give it back.