Home Comfort Now ripped off Ripoff East Hartford Connecticut

I'm gave incorrect information he died in Ohio April 26, 2012...

Sam Flory died in Michigan April 29, 2012.

I feel terrible for all the people he screwed over. Too bad all of his customers, and partners were not made whole.

As owner of a successful home improvement company, I was in business for over 10 years and built my company, Home Comfort Now (HCN), into a $7 million dollar enterprise.  The company changed names at one point to be more inclusive and expand to other products rather than just Sunroom Design. I utilized the same tax ID number since it was in effect, the same business.
 
After many years, in order to continue to expand HCN, I went into Sam’s Clubs in 2003 and Home Depot in 2007 as one of their approved vendors.  To qualify for these programs my company and I were thoroughly checked out, including our financial statements, through the Better Business Bureau, Office of Consumer Protection, etc. who each found no negative or unanswered complaints or poor business practices both professionally and personally.  To finance the Home Depot opportunity I borrowed approximately $1 million from the same bank I had been doing business with for over thirteen years.  In the end, the high cost of doing business with Home Depot, the financial terms that they changed midstream, and the severe recession that impacted all home renovations eventually became too large a drain on my cash flow.
 
In the last 6 months of HCN’s existence I sold my property, took a second mortgage on my house, and cashed in life insurance policies to fund my failing business, believing that I need only wait out the recession.  During all this time, I did not take a personal paycheck.  The recession went deeper and longer than any of us expected and the home improvement lenders were backing out of the business as home equities dropped.  The economic bounce back I was waiting for never happened.
 
When I realized my company would not survive, I stopped accepting new work and focused on completing jobs under contract. I paid all my employees, thus there were no open complaints at the CT Dept. of Labor.  My bank lender took all my assets including our commercial building, trucks, and office furniture to cover a portion of the company debt.  I filed personal bankruptcy in August of 2009 and the company, having no remaining assets, was dissolved.  The FBI evaluated my business and me to be certain I was not hiding assets or engaging in illegal activity. Finding nothing, I was discharged in bankruptcy.
 
My company had outstanding jobs that I was unable to finish since all my suppliers were “cash on delivery” and I had no cash. With no money to finish those jobs, people were angry with me.  I did not have the financial resources to handle it any differently nor the legal right or authority to help them.  They couldn’t contact me because I no longer was able to pay my phone bill.  My greatest regret is that they trusted me and I let them down. To those ten customers I continue to say I am sorry; but I understand that words will never make it right. Due to my licensing with the state, there is a fund where those individuals can seek compensation. I sincerely hope that each of them contact Consumer Protection to access available funds.
 
For the over 1500 HCN satisfied customers who have warranty concerns, the manufacturer is required by state law to warranty the consumer directly thus there should be no warranty issues should you have structural problems due to this winter’s heavy snow loads.
 
For three months after my company went out of business I worked for Ideal Energy Solutions. I was an employee of that company. With 33 years of experience in the industry and 17 years as an owner, I felt I could provide lower prices and better workmanship if I were in business for myself.  In March 2010 I opened my new company, Jacob’s Ladder, to provide green friendly home improvement products and promote energy savings products to save money on heating and cooling costs.  I work out of my home to keep overhead low, prices even lower, and my plan is to keep my company small so that I can provide the best customer service, best prices, and outstanding quality to my customers. I hope that you will be willing to give me a chance to work with you.  As my present customers will tell, you won’t be sorry. 
 
Best wishes,
Sam Flory
Jacob’s Ladder
 

Home Comfort Now has left everyone in the cold for the "warranty" of certain things that actually were not covered under the manufacturers warranty. During all sales calls they claimed everything on a sunroom was covered by warranty. When asked if screens were covered they actually stated that they were because they were puncture proof screens! I knew this part was not true, but what about those who fell for it? If you need service on your Temo sunroom, call them directly at 800-344-8366. They actually stand by their product unlike the installers. ( Home Comfort Now )

Oh and I am still trying to fix the spot in my lawn where they poured gasoline out of the cement saw they rented. I hope people find this post and realize they will never change the level of service, only their name. ( Ideal Energy Solutions LLC )

OFFICE AND WHAREHOUSE SHOP CLOSED!!
NO ONE RETURNS CALLS!
NEW NAME FILED BY OWNER BELOW!
Ideal Energy Solutions LLC, 13 Highland St., East Hartford, CT 06108. Samuel J. Flory

As i said,home comfort now said this job would be difficult to do.When we started having immeadiate problems they sent numerous people out to look at the work. Each time someone different came out they said the same thing. The job was not done properly.Then we never saw those people again. Kinda makes me think that their superiors didnt want to hear what they had to say. Now they did make extensive repairs to our walk-in closet that was ruined .Why did they do that if they werent at fault? Problem is that they never fixed the initial problem.

We had leaks,mold,ant infestations,ruined drywall,paint,carpet,and health issues associated with mold.As far as court goes my wife {whos never been to court} had to go it alone against a company who i would suspect has had much experience defending their work in that situation. AND WE MOST CERTAINLY WERE AWARDED A CASH SETTLEMENT. Small as it was. Also they offered to settle with my wife just before going into court. Why do that if they werent at fault. I have worked in the construction industry for 30 years and i know that some jobs just dont go the way they should but its how the contractor handles the bad jobs that separate the good companies from the greedy companies. I would suggest to anyone having a contractor come into his or her home to document everything. Especially if there is a problem. If we had done that we would have gotten what we deserved in court.

The information in this complaint is a misrepresentation of the facts surrounding this case. This case was brought to trial on April 28th 2005, where it was contested that Home Comfort Now caused the leaks and damages to the Deluco's home. This was disproven at trial and no damages were awarded for such claim. In fact, it was proven that the existing roof condition was the cause of the leak and was the sole responability of the home-owner.