Home Depot - Matt Bolten ripoff Harrisburg Pennsylvania

IF its true to what the first one was saying thats why Home Depot doesn't care about service. They are going downhill and fast from what some people have told me. They used to be customer friendly but thats no more. I rarely shop and this is why the corporate stores are going downhill.
If the manager yelled back at me the way your explaining I would have called the ceo people and told them.

You, I need a duplicate receipt because I lost mine. HD, why do you need a duplicate receipt. You, because I need to return some items. HD, you can't return items with a duplicate receipt. Me, what's the sense of duplicate receipts? What a vicious circle.

You, I need a duplicate receipt because I lost mine. HD, why do you need a duplicate receipt. You, because I need to return some items. HD, you can't return items with a duplicate receipt. Me, what's the sense of duplicate receipts? What a vicious circle.

You, I need a duplicate receipt because I lost mine. HD, why do you need a duplicate receipt. You, because I need to return some items. HD, you can't return items with a duplicate receipt. Me, what's the sense of duplicate receipts? What a vicious circle.

You, I need a duplicate receipt because I lost mine. HD, why do you need a duplicate receipt. You, because I need to return some items. HD, you can't return items with a duplicate receipt. Me, what's the sense of duplicate receipts? What a vicious circle.

You should also consider that the signs on the front of every store (whether you choose to read them or not) clearly state you should retain your receipt for refund.

Sorry if you fail to read the signs, but tell that to police if you missed the speed limit sign when ticketed for speeding.

*note: I am not a home depot employee, but I don't think stores should take a loss (thus making prices higher for me and others) because you refused to read the clearly stated requirements of your purchase. As a consumer you should be aware of the store policies where you shop, and I have no sympathy for your failure to pay attention in advance of your purchase.

Home Depot return policy states, that if you have your receipt withing 90 days of purchase you will get your refund the way it was purchased. If you have your receipt and it is over 90 days you will receive store credit for your return.

Without your receipt, you will automatically get store credit unless you have a Home Depot Commerical Credit Card. Without a receipt, you will the lowest price of the item returned within the last 6 months.

Your mistake was losing the receipt and paying cash. By paying cash we can not offer receipt lookup. If you had paid by credit card, check, or debit(which is refunded as cash) we could have looked up your receipt and gave you back what you paid for the items. I know you had no intentions of ever having to return the items but I try to remind all of my customers to hold on to their receipts until the projects is done. I also instruct them to make copies of their recipt because we, Home Depot, still uses that awful thermal receipt paper, it will fade after time or if left out in the sun.

I am sorry for the way you were treated and you should have had some of the above options explained to you. Unfortunately, we hae had a lot of changes in out systems and Atlanta, home office, controls alot of it. Managers can no longer do any of the over rides they did when I first started 2 years ago.

I hope this helps anyone interested in The Home Depot return policy.

Raechel
Special Services Supervisor