Honda West ripoff deception in the service department Las Vegas Nevada

I needed to replace my timing belt in my car as a preventative measure. I called around to get the best price from the different dealers in Las Vegas. Honda West had the best price so I took my car to them. I was told that the service included everything including changing the water pump which is a standard procedure when changing the timing belt.

Approximately 6-8 months later I was a different Honda dealer only to be told that my water pump was never changed and that it should have been done along with the timing belt. I was also informed that it is common to have a special price on timing belt service but that the water pump was never changed.

While I was at Honda West the service technician made a point to tell me that everything including the water pump would be changed. That everything was included in the service. The service department flatt out lied to me.

Edith
Las Vegas, Nevada
U.S.A.