Complaint Review: Hotel Reservations Network (HRN) - Dallas Texas
- Hotel Reservations Network (HRN) Dallas, Texas U.S.A.
- Phone: 800-394-1454
- Web:
- Category: Hotel
www.hoteldiscounts.com - BEWARE
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After looking up a certain hotel on the internet I called the "800" reservation line to book a room. I called the "800" listed, not realizing that I wasn't actually calling the hotel. I booked my reservation and hung up. I booked a room for 2 nights. The 1st night was priced at $209.95 and the 2nd night at $229.95. Something didn't seem right so I looked up the hotel again and called the main # instead of the reservation line. The hotel connected me to their reservation department and I was quoted a price of $235.00 + $2.00 (fee)+ $13.25 (tax) = $250.25/night.
The gentleman I booked this reservation for then received an email from "hoteldiscounts.com" confirming his reservation. The confirmation informed him that the 1st nights room would be $209.95 as originally quoted, however, there was also a $30.05 fee added to the room bringing the total for the 1st night to $240.00. The 2nd nights stay would be $229.95, however, there was also a $33.05 fee added bring that total to $263.00. I was not happy finding out that I'm paying this "discount service" $32.00 to book my reservation. I was not trying to get a discount rate I only wanted to book a reservation. Please be aware that I found NO SAVINGS by booking my reservation through www.hoteldiscounts.com. THEN I called Hotel Discounts to cancel that reservation and was informed I would be charged a $50 cancellation fee if I did so. At no time while making this reservation was a told about a $50 cancellation fee. They told me they couldn't do anyting about that!
This report was posted on Ripoff Report on 04/20/2000 12:00 AM and is a permanent record located here: https://www.ripoffreport.com/reports/hotel-reservations-network-hrn/dallas-texas/wwwhoteldiscountscom-beware-2114. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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