Complaint Review: Hotrait -
- Hotrait China
- Phone:
- Web: https://hotrait.com/
- Category: Auto Audio Electronics
Hotrait They sent me the wrong item which is inferior to the advertised one, then when I asked for a refund, they demanded that I sent it back via DHL or UPS, whereas they sent it to me via regular post. In Australia we only have DHL, and the cost of return AU$93 is greater than the refund AU$81.70
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I contacted the seller for a refund, as the item they sent was significantly different to what they had advertised. They said they would refund it after I sent the goods back to them by DHL or UPS only. In Australia we only have DHL, and the cost to send this item back to China is about AU$93, whereas the refund is only US$59.98 (AU81.70). This is ridiculous, so I complained to PayPal, they sent me standard e-mail telling me to ship back and supply tracking number. This is clearly a fraudulent seller sending people the wrong item they know will not be returned because of the ridiculous shipping back charges for an item they sent with regular mail. I had a bunch of e-mail back and forth with PayPal, finally advising me to contact my bank to lodge a complaint and ask for a refund. I also emailed the seller again but didn't hear from them. This is the advertised item: X1-9.88" Full Touch Screen Streaming Media Dual Lens Mirror dash cam with 140°Wide Angle AHD Backup Cameraï¼1296P FHD Front Camera and 720P Rear View Recorder with LDWS,GPS,WDR,G-Sensor × 1 Here is the web link: https://hotrait.com/collections/auto-accessories/products/the-revolutionary-4g-9-dash-cam-car-camera-dvr-gps-bluetooth-dual-lens-rearview-mirror-video-recorder-full-hd-1080p-automobile-dvr-mirror What I received is a push-button device, with a small 4.5" screen embedded inside a bad mirror, without a secondary rear view camera, not even on their website.
This report was posted on Ripoff Report on 07/17/2018 11:53 PM and is a permanent record located here: https://www.ripoffreport.com/reports/hotrait/hotrait-they-sent-me-the-wrong-item-which-is-inferior-to-the-advertised-one-then-when-i-1452220. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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