Ripoff Report Needs Your Help!
X  |  CLOSE
Report: #761403

Complaint Review: house of inks.com - Chatsworth California

  • Submitted:
  • Updated:
  • Reported By: Judy — Burtonsville Maryland United States of America
  • Author Not Confirmed What's this?
  • Why?
  • house of inks.com 20555 Devonshire St. #124 Chatsworth, California United States of America

house of inks.com Advertise "Our products are 100% guaranteed or we will replace or refund your full purchase price." Chatsworth , California

Show customers why they should trust your business over your competitors...

Is this
Report about YOU
listed on other sites?
Those sites steal
Ripoff Report's
content.
We can get those
removed for you!
Find out more here.
How to fix
Ripoff Report
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

 A Yahoo Company.
  Advertises replacement ink cartridges are "Our products are 100% guaranteed or we will replace or refund your full purchase price. " (directly from their website).
 When their products did not work in my printer, they sent me two more to replace those which did not work (and they don't work either).
They requested I return the defective inks to them and sent me a link to print a return postage free label (the link also did NOT work).
 I asked to return the entire order for refund and they said not after 45 days.

Note the following also from their website:

RETURN POLICY FOR NON-DEFECTIVE PRODUCTS:
Before returning any item, you must first contact our Customer Care department within 45 days from date of shipment of merchandise for a Return Merchandise Authorization (RMA) number. There will be a 15% restocking fee for all non-defective  returns.

DEFECTIVE PRODUCT POLICY:
Before returning any item for repair, replacement or refund, you must first contact our Customer Care department within 45 days from date of shipment of merchandise for a Return Merchandise Authorization (RMA) number.   HouseofInks.com will not accept returns for a refund beyond the 45 days from date of shipment of merchandise. If requesting a refund, the customer is responsible for shipping fees. If an item is defective, we will replace that item with an even exchange within 1 year of date of purchase.

 I am stuck with $60 worth of ink that doesn't work.

Hardly 100% SATISFACTION GUARANTEED is it?

This report was posted on Ripoff Report on 08/05/2011 11:32 AM and is a permanent record located here: https://www.ripoffreport.com/reports/house-of-inkscom/chatsworth-california-91311/house-of-inkscom-advertise-our-products-are-100-guaranteed-or-we-will-replace-or-refun-761403. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?
Featured Reports

Advertisers above have met our
strict standards for business conduct.

X
What do hackers,
questionable attorneys and
fake court orders have in common?
...Dishonest Reputation Management Investigates Reputation Repair
Free speech rights compromised

WATCH News
Segment Now