HYUNDAI MOTORS FINANCE LOCATED AT P O BOX 20835 FOUNTAIN VALLEY , CA 92728 EXT 7061 WWW.HMF.COM THEY SCREWED UP MY CREDIT REPORT WITH FALSE REPORTING WHEN I WAS ON THEIR AUTO PAYMENT PROGRAM FOUNTAIN VALLEY California

I had a few leases with Hyundai motors. I had a 2011 sonata lease and I have payments set on their auto pay system in which they took payment from my checking each month on same date. Six months before lease was to expire they sent me offer to turn in lease early and they woud waive the last 6 payments. I took them up on offer and got a 2013 sonata. On setting up my new 2013 lease for auto pay paymentsI notice they still had my old lease still on my account with their leasing dept. So I told them to please remove since I no longer had that 2011 lease under the MOVE AHEAD PROGRAM where they waived my last 6 payments. I made at least 8 calls thereafter when the old 2011 lease car was turned back under the move ahead program but still showing on my account with Hyundia leasing dept. I was concerned since I wanted to be sure they did not report the payments they were going to waive as being late. Their cusomter service assured me they would not report that as late payments and by the way you can never get to talk with the office in Fountain Valley CA that handles the credit reporting and billing and there is no phone number or email address to that location office.

Well I just pulled my credit report and guess what Hyundia reported those 6 payments they were to waive as late payments on my credit report, and to make matters even worst I did another program with them on the 2013 sonata to turn that back in Aug. of 2015 and the would waive the last 3 payments if I lease or purchased a new 2016 in which I did purchase a 2016 Santa fe sport, and guess what else was showing on my free credit reports I just pulled on 12/10/2015 Hyundia motors finance reported those last 3 payment they were to waive as late payments on my credit report also. Now I have spent so far 20 hours on phone with their cusomter service and they refuse to give me the direct phone number or email address to Hyundia Motors finance dept that does billing and credit reporting accounts and told me to send them a letter at a post office box.

I find that just crazy like a crook trying to hide. So now this may takes months to fix and many hours of my time for their failure to report stuff correctly and it seems that the left hand fails to tell the right hand the facts since they use call centers instead of direct line to the problem sourse. So what I can say once I get this corrected Hyundai Motors will not have to worry about sending me out any more offers since this is my last vehicle with them and I purchased so far 5 vehicles with them and sent them tons of customers who purchased. Now I tell everyone how Hyundai motors screwed me over with false credit reporting. The dealership I purchase these vehicle said I am not the first to have this issue. I guess maybe hiring a good attorney will help speed up the corrections of their wrong doing. So trust me if you have a same issue like this you better plan on a lot of stress and your time be wasted for their mistakes.