Complaint Review: iCardGiftCards - Internet
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- Author Not Confirmed
- iCardGiftCards Internet United States of America
- Phone:
- Web: http://www.icardgiftcard.com/
- Category:
iCardGiftCards Invalid Gift Cards, Retracted Gift Cards Internet
*Author of original report: "We do millions of these" -phone rep
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A few days before christmas I purchased an iCardGiftCard (which is redeemable, theoretically, at their website for gift cards of many merchants). I saved the gift card so I could print it later. When I logged into my account again, it was gone. There was no record of any transaction (despite the emails I had received from them). An email and call to customer service later, I found out that they had never actually issued me the card. They decided that because I had a typo in my address that I was being fraudulent and that I shouldn't get a card. They said that in such cases, your credit card will not be charged.
So, undeterred (on christmas day!) I made my second attempt, got my address completely right. Everything went through and my card was charged that day. Christmas went well, all is good. Three days later, unannounced the gift card becomes invalid and the credit is returned. These jerks don't know how to accept money. Or I guess they don't know how to keep money. WTF?
This report was posted on Ripoff Report on 02/04/2010 10:53 AM and is a permanent record located here: https://www.ripoffreport.com/reports/icardgiftcards/internet/icardgiftcards-invalid-gift-cards-retracted-gift-cards-internet-564469. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 Author of original report
"We do millions of these" -phone rep
AUTHOR: Johnathlon - (United States of America)
SUBMITTED: Thursday, February 04, 2010
Just got off the phone with a very well-meaning and kind customer service rep. She stated "Risk Management retracts so many of these that there's no way we could notify each person". Their corporate attitude is basically:
'we do so much business that the loss of your business doesn't matter to us. So what if it screws up your holiday plans or makes you look like a jackass. So what if you give somebody a gift card and it's invalid. We as an organization don't care!'
Don't trust these guys to deliver on their promise.
If you already got burned there's only one way to send these jerks a message they'll understand:
Go after their merchants. Tell them your terrible experience and ask them why they work with such a careless organization?
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