ICM Web Site Builder - "bait & switch" distraction while free trial expires - I feel like a victim - charged $139 for nothing - Internet

The information pertaining to the contact number, address and other information for contacting ICM is located at the top of the R.O.R. page that you are looking at now.  We feel that customers should be made to provide their actual name, as to validate their complaint. Otherwise, as is the situation here, individuals can post baseless claims and then the company working in good faith has no means of rectifying that complaint, if it is valid or now. As is the case here.

Ok, I see what you are up to ICM. You are replying to any negative comment by stating how willing you are to refund your upset customers of which I am NOT one. When a Rip-Off search is made for ICM a long list of supposedly refunded customers is seen. ICM would then appear as if it had signed off on the problem leaving a happy customer. Or, you blame the customer for not cooperating with you.

In a posting today you asked an unhappy customer to put his name, telephone number or email address on Rip-Off report so that you could identify them and refund  them.

I am glad to see that Rip-Off Report deleted the information the customer forwarded. It is dangerous to post personal information on a public forum and Rip-Off Report tells you not to do it. I hope Rip-Off Report will continue to do that. So don't waste your time anymore asking people to put personal information on this site. 

So, I suggest ICM posts its business address, customer service telephone number and, business internet address on this website so that customers can contact you with their complaints. You are after all a business and can do that and I am sure RR will allow it. Any reputable company is not afraid to do that. That is not personal information.

Let's see how YOU cooperate in doing that. I wait with bated breath......... 

Who exactly are you addressing your rebuttals to ICM. To skeptic in Bardstown who has stated that they are not a customer but only posted a comment or, to the original poster?

This is not a debate. This is a statement of fact. You are posting useless rebuttals. Please tell us why for example you have "refunded" customer "Reeves" more than 7 times to different complainants with different names and in different locations?? I am glad the record is permanent as you say so that legal experts can decide for themselves the worth of your rebuttals.

The original poster of this thread stated that she had contacted your office and was met with rudeness and a refusal of a refund. It appears that she only then posted her complaint here. Now you want to "resolve" the issue via Ripoff Report so that there is a "permanent" record. Please spare us from that. YOUR customer service should be handling complaints in a satisfactory manner. This is a public forum and I have a right to comment here. Stop cluttering up this site with your customer service issues. 

I have counted more than 180 complaints on Ripoff Report alone with many more on numerous other consumer forums. A Google search will confirm this. Based on this a person can safely say that, at least, ICM has a dubious reputation. 

I never at any stage said I was a customer of ICM. Never have been. I only posted a consumer comment. Now I see they have 10 customers in Bardstown and I must give more information on a public forum so they can, I presume, refund me.

As I said in my original comment about ICM, why don't they just post a telephone number to contact instead of a drivel filled canned one-size-fits-all-response. It's quite obvious they are not even reading the complaints. All they do is hit the send button with their canned response when they see a complaint on Rip-off Report. 

I suppose their next response will be, "skeptic in Bardstown has been refunded"!

If this customer would like assistance with their account, we provide that via this forum. Once a complaint is posted here we only address the customers concerns at this forum, so that all things discussed are recorded.  As stated, upset customers get refunds from ICM. This is evidenced by the rebuttals posted to each complaint here, which show that each complaint is addressed and resolved.  One would think that if a person is going to make claims and statements that they would at least stand behind that complaint by providing their name, in order for the company to address the issue, instead of throwing verbal stones.

the email address used to sign up, or their actual name that they used to sign up for the complaint. Stand behind your statements with your name, if you would like this matter resolved quickly, then that is the best option. ICM has the right to post our resolution to the customers complaint posted here. We stand behind our commitment to assist upset customers in every way possible. But how can be expected to work with customer who will not provide their actual contact information to go along with their complaint. Once a complaint is posted here it is handled here and not in customer service.

I'm getting sick and tired of seeing the obviously useless rebuttals by ICM.

Here is a unique solution ICM. Just post a WORKING telephone number here for your unhappy customers to contact. Stop cluttering up Rip-off Report with you stupid rebuttals. We all know by now that you are running a scam.

Why should people have to post personal information on a public forum? The only rebuttal you should submit is a WORKING telephone number to contact.

I did attempt to contact the customer service department 2 different times. I did provide my full name and the representatives were very rude and REFUSED to issue any credit. If you can provide me with a contact of someone that is willing to help me I would be happy to provide my full name. I also was transfered to what was supposed to be a manager and got a voicemail. I left a message for this manager and I have NEVER heard back.

Thank you for your correspondence in connection with the above-referenced matter.

Internet Cash Machine is a membership site that provides users with all the tools and information necessary to learn how to post product websites and mall webstores, as well as, launch products for auction on eBay. 

In order to sign up for the Internet Cash Machine program, the customer MUST go thru the following steps.

1.     Client reaches Internet Cash Machine offer site through different         
        internet advertisements.

2.     Client is directed to a sales landing page to enter preliminary     
        information, in which there is a link at the bottom of the page to
        the Terms and Conditions of the signing up for the program.            

3.     Then the customer must provide their credit card information on the
        secured payment page and must agree to the terms and conditions, that are     
        conspicuously displayed no more than 80 pixels from the order submission button.??

In addition to clearly spelling out each fee required for the service, we provide the number for the customer to call to cancel the account.

Based on the above representations and facts, there can be no question that ICM has taken every step to assure that all the terms and conditions are displayed multiple times throughout the sign up process and after the signup is complete.  For any customer to state that, they were not made aware or did not see or was not informed or did not authorize the charges regarding the charges for the service, would be a misstatement.

Regardless, if this customer is not satisfied with the product, the charges or the customer service, Internet Cash Machine, as a customer service gesture will assure that this customers account is terminated and no further charges will be conducted on their account by our office. This customer can keep any materials that were received as our gift.

Internet Cash Machine is committed to the success and satisfaction of all of its clients and conducts its business in compliance with all applicable laws, rules, and regulations.  Please contact our office directly if we may be of any further assistance.

Respectfully yours,

Internet Cash Machine Staff