IKobo Money Transfer Service,Inc Complete Fraud and Scam Atlanta Georgia

You are now chatting with Bernadette Bristol (Ikobo)

Bernadette Bristol: Thank you for contacting us here at the Card Service Center, can you please confirm the name of the merchant/Company who referred you to us and the last eight digits of your Prepaid card number.
mike Rosenblaum: NA
Bernadette Bristol: how may i help help you
mike Rosenblaum: we were looking at sending money to our mission outposts in cameroon a while ago
Bernadette Bristol: yes sir
mike Rosenblaum: we checked ikobo at rip off report and found a few negative reports
mike Rosenblaum: the one that concerned me most was this veteran who claimed he lost $720 to ikobo
Bernadette Bristol: well i can assure you that Ikobo is now under new management sir
mike Rosenblaum: good but what do you intend to do to refund the money
Bernadette Bristol: we mcannot refund any monies sir as this happened when ikobo was not under our management
mike Rosenblaum: you must be very ignorant of the law
Bernadette Bristol: you must contact 1760 674 1016
Bernadette Bristol: this number will help you to get your funds back
mike Rosenblaum: corporate obligations just don't evaporate because there was a change in management
mike Rosenblaum: where does the number go to?
Bernadette Bristol: what was his account number with the old Ikobo
mike Rosenblaum: read this
mike Rosenblaum: sorry don't have that
mike Rosenblaum: there seems to be a rush to shrugg off the problem and pass the buck on your part
Bernadette Bristol: no sir without the information how can i locate his account?
Bernadette Bristol: if the card was issued by Meta bank or Palm dessert bank then we would have no deatils for him as we are not affliated with those banks
Bernadette Bristol: so we sould have no deatils for him
Bernadette Bristol: so before we go any further sir you need to provide me with some deatils
Bernadette Bristol: email adress and the first and last name
Bernadette Bristol: then i can see if they were with the other banks
mike Rosenblaum: alright this is what you do. Go to www.ripoffreport.com and then do a search for ikobo.
mike Rosenblaum: you can issue a constructive rebuttal by offering to resolve the problem directly
Bernadette Bristol: are you the recipient or sender sir?
mike Rosenblaum: no, i am just an empathiser
Bernadette Bristol: then sir i cannot discuss an account with a third party
Bernadette Bristol: due to the data protection act
mike Rosenblaum: this guy is a veteran and we must all play nice
mike Rosenblaum: you are not reading my notes are you?
mike Rosenblaum: what
mike Rosenblaum: sorry, what i suggest is that you take ownership of the problem like a responsible corporate citizen and deal with the issue directly and resolve it for the veteran
Bernadette Bristol: I AM SIR BUT I CANNOT DISCUSS HIS ACCOUNT WITH YOU SIR
Bernadette Bristol: sorry
Bernadette Bristol: and you can provide me no account information
mike Rosenblaum: you are shouting
mike Rosenblaum: i did not ask you at any time to discuss the account with me
mike Rosenblaum: i said you should deal with the matter and not just shrug your shoulders and pass the buck
mike Rosenblaum: do you understand that?
Bernadette Bristol: i have given you the phone number
Bernadette Bristol: the bank will not allow us to have their customers information we do not have the monies sir
mike Rosenblaum: i don't need phone numbers
Bernadette Bristol: We are in receipt of your recent e-mail in which you have made inquiries regarding the status of your account. Please be informed that Ikobo is now under new management. The card facilities will remain for the most part unchanged and we will continue to strive and meet the needs of all our customers. During our transitional period there was a temporary break in services however said services have now been reinstated. We would however like to confirm that as part of our new procedure all links have been severed with both Palm Dessert National bank and Meta Bank. To this end any accounts that were associated with these organizations have subsequently been made obsolete which is probably why you have experienced difficulties using your account. Please re register as a brand new sign up via www.Ikobo.com. You will then be instructed on how to add your recipients to your new account, and how to send them new cards. All card delivery information including fees and lead times are detailed clearly on the site and via this link : https://www.ikobo.com/fees.html Please note that your new card order will not be processed unless you have sent money. As a new customer there is 4 business day lead time for your account to be reviewed by our security team this is in addition to your card delivery. We trust that you will find this information useful and hope that you will enjoy the rest of your day/evening. Kind Regards, Bernadette Bristol
mike Rosenblaum: then you contact the Rip Off Report and ask for the guys information. They will give it you and you can contact him and help him.
Bernadette Bristol: okay sir or he can contact us
mike Rosenblaum: please get it right. the onus is on you to initiate the contact. not the other way round. the man has already exhausted his options it might seem having gone as far as posting this report or Rip Off report.
Bernadette Bristol: no sir how can i initiate a contact when i have no details for the customer he has to contact the number i have given to you i cannot discuss this matter with you any further sir
mike Rosenblaum: it seems you can't read. i've told you how you can cotact him again and again but you are not getting it. i say for the last time, go to www.ripoffreport.com and search for ikobo. you will read the complaint there. you should then issue a rebuttal and leave your contact information. alternatively, call Rip Off Report and they will be able to assist you. I have finsihed my job when i drew your attention to the posting on ripp off report. now you should do yours
mike Rosenblaum: fyi, this is the report filed.
mike Rosenblaum: This is what happened. Its a very hurtful story since it hurts that this company can be so vicious and cruel. Im in the US NAVY so I was underway or pretty much its the same thing is as been deployed for a period of time at sea. Its not easy to send money to your loved ones when your underway. Im stationed in Japan and I have a Japanese fiance. While underway my fiance ran into so financial problem and she was really stressed out and especially been pregnant it didnt help out a lot. So I was desperate to find out a way to send money online. I knew i could send the money thru western union since theres non in japan. I couldnt wire my fiance money since i could'nt get in contact with my bank. So I started googleling ways of sending money online
and I came upon this website called iKobo. I read many reviews and post and they were pretty positive about this compnay. I regret this decison I should had been more thorough with my investigation. If I would had I definitely would not had been in this predicament right now. So I went to the website registered succesfully with my debit card. I bought a prepaid visa from ikobo that i paid about 720.00 dollars. I did expedited shipping since my fiance needed the funds immediately. So it went thru my debit card was charged 720.00 Dollars. A few days later I contacted my fiance and asked her if she had received her card. She did. A few hours later she leaves me an email and tells me that the Ikobo Card is not working at an international ATM which accepts pretty much every ATM card in the world. I asked her if she activated the card and she said yeah. So I verified it and she did activated her card. So I told her to wait a little while before she tried again, so she did and lo and behold once again it didnt work. So from that point on I started contacting iKobo. I emailed them about the problem and if there was a way to resolve the problem. They never ever replied to my email. I waited maybe 4 days before I recieved a message from them saying that the company was coming to an end. They said to use the remaining amount on the visa prepaid card by Novemebr 13th because by that time the card will be deactivated and not work any more. So I desperately started sending them email messages that I wanted my money refunded but once again never any replied. So I decided to call them but the only thing that came up was a voice machine. It always told me all the operators are busy so please stay on the line and the next available operator will assist you . I waited for so long but guess what no operator ever picked up the phone. So thats when i really started getting suspicious. So I emailed them even more. Again no response from ikobo company. So a few more days went bye and i get another email from iKobo saying that my funds are guaranteed with a bank called Palm Desert National Bank. So they told me any inquries I had about my refund I should contact them since thats where my funds are at. So I started emailing them and once again no replies. I mean 0 replies. So I tried to call them and guess what there phone didnt even work for me. They told me that after the 13th of November they would start refunding people there money. So where's my money now it has been close 10 days and no refund? Im sure if they did this to me I wonder how many people out there are going thru the same dilemma im been faced with. We can't let this happen this company has to be held resposible for its actions. They should refund and give back the money to the people who earned there money working and not scamming. I hope this definitely gets resolved and the company is held accountable for its cruelty and injustice.

Mr. xxxxxx
FPO
U.S.A.
Bernadette Bristol: okay sir
Bernadette Bristol: i have spoken to my manager and i cannot discuss an account or missing funds with a third party
mike Rosenblaum: you still can't read. i'd never asked you in anywhere in this conversation to discuss the account of a third party with me.
mike Rosenblaum: ikobo fell once just be careful that it does not fall again
Bernadette Bristol: sir you are asking me about funds that are missing that are not yours but for a veteran is that right?
mike Rosenblaum: you still haven't grasped the theme of our conversation, FIND A Way to resolve the problem for this veteran. But first you need to find out who he is by contacting Rip Off Report
Bernadette Bristol: okay sir i will take what you have send into into consideration
mike Rosenblaum: no, you need to show better commitment than that, say you will do as directed
Bernadette Bristol: Mr Rosenbaum you are now addressing the shift manager
mike Rosenblaum: ok
Bernadette Bristol: please be advised that at this point we are unable to assist you without the relevant details
Bernadette Bristol: furthermore , under the data protection act we are not permitted to disclose information to any accept the customer
Bernadette Bristol: this is standard procedure
Bernadette Bristol: Moreoever, we would like to make it clear that responsibility for your associates account is now with the respective card issuer
Bernadette Bristol: the details for contacting these establishments have been sent to you
Bernadette Bristol: they are legally obligated to provide you with information regarding the whereabouts of your fund and further will be happy to assist you with retrieving said funds
Bernadette Bristol: To this end please be advised that if your associate would like to re register for an account they must do so via the new Ikobo website
mike Rosenblaum: it appears you interjected yourself in the conversation without being fully briefed
Bernadette Bristol: we are not able to provide any further assistance in this capacity and therefore hope that you will enjoy the rest of your evening .
mike Rosenblaum: secondly you are hugging the screen
Bernadette Bristol: i am privy to the conversation Mr Roseblaum which is why you have been advised accordingly
Bernadette Bristol: i will send the same information in an e-mail so that you can highlight the same information to your respective associate and take the necessary action in order to retrieve the outstanding funds
Bernadette Bristol: please be advised that they can also contact us directly via e-mail ikoboservice@first-pay.com if they wish to make any further inquiries in this regard
mike Rosenblaum: firstly the sender is not my asscociate. i don't even know him
Bernadette Bristol: in which case we cannot assist you with his account
Bernadette Bristol: all information has been deleted from our database which is why you have been re directed to the relevant parties who can assist
mike Rosenblaum: secondly, i was a prospective customer doing my research on ikobo in the internet when i saw the rip off report on ikbo about credit card fraud
Bernadette Bristol: im sorry that you feel that way
Bernadette Bristol: however i would like to assure you that we are a reputable company. Please find further details in this regard via our website www.ikobo.com
mike Rosenblaum: i empathised with this US veteran who had lost $720 to ikobo so i was only pleading with you guys to help this poor guy out and now you are making references to the law and standard procedures
Bernadette Bristol: can i assist you with anything else Mr. Rosenblaum ?
Bernadette Bristol: as i have explained Mr. Rosenblaum thus far many former customers have successfully managed to retrieve their funds from the respective company and furthermore re registered with new Ikobo
Bernadette Bristol: we would therefore encourage you to ask this person to do the same
Bernadette Bristol: alternatively they can contact us directly and we will be able to to provide them with the same information
mike Rosenblaum: i've gone through this loop with your subordinate several times and it's unfortunate that you are still asking me to do your job for you
mike Rosenblaum: if you call rip off report, you can get this guy's info
Bernadette Bristol: sir i am happy to do my job when i am given the correct information
mike Rosenblaum: i have given you all the information i have which is the posting on rip off report
Bernadette Bristol: unfortunately we are not able to assist you any further at this time therefore i would sincerely ask that you suggest to the party whom you have referred to to contact us directly
Bernadette Bristol: 3he can provide us with details and we can instruct him on retrieving his funds
Bernadette Bristol: can i assist you with anything at this time ?
Bernadette Bristol: thank you for the details
Bernadette Bristol: please enjoy the rest of your evening and have a happy new year.