Internet Effects billed my account $125.00 for 1 week of unlimited internet acess and then cancled my service telling me that I used it too much! consumer rip-off fraud liars! St. George Utah

Alan abused our network repeatedly, violating our Acceptable Use Policy (AUP) by trading illegal files continually, day and night.

Later we determined that Alan Johnson was linked to the telemarketing scams which originated in St. George, Uah.

Internet Effects closed Alan Johnson's dial-up account last year because he used automatic redial and did not respond to multiple warnings.

Alan then signed up for DSL using a new account via our web site, which clearly states a 1GB/week transfer limit. Most ISP's have a 1GB or 2GB transfer limit for high speed. Three local high-speed competitors still have bandwidth restrictions, and for an important reason: a few people with Kazaa can greatly reduce the quality of an ISP. We are proud to have limits *because* we are proud to be a quality ISP. Our limits because less restrictive as bandwidth becomes cheaper.

Alan's service was cancelled for consuming an amazing 26GB in one week using mostly Kazaa. This was done without warning because Alan was not allowed to have an account here, due to previous misuse.

Alan has edited our email responses to his taste and omitted text regarding misuse of his account. We did not actually send Alan a bill for $125.00; it was removed (notice the obvious email cut-off point) as part of the account cancellation.

I personally am not surprised to see Alan report his experience on "ripoffreport.com". He cannot pursue action legally or with the BBB due to his account history and because he did not pay for the DSL service.

Users interested in Internet Effects but surprised to see this report can contact Dave May at 435-656-1627 for an explanation of our usage policies. We occasionally have problem accounts, but the satisfaction level of our customer base is high for an Internet service.

Internet Effects

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| Account : ajohnson
| Name : Alan Johnson
| Company :
| Phone : 435-688-1546 (Main) Q:QMB0640 21.84 [1450 N DIXIE DOWNS RD]
| Phone : 435-680-1450 (Cell) U:ZMBNUWC []
| FAX :
| Address : 1450 N DIXIE DOWNS RD TRLR 134, SAINT GEORGE, UT 84770-4190
| Email : ajohnson@ifox.com
| Agreement: NO
| Created : Jul 31 2000
| Active : Y
| Monthly : $ 0.00
| Overdue : $ 0.00
| Overdue30: $ 0.00
| Bill Bal : $ 0.00
| Curr Bal : $ 0.00
| Note : Oct 30 2002
| Idle redial, auto-redial, and auto-keepalive
| This customer is permanently disabled due to improper usage.
| Bill Meth: Paper
| User : ajohnson
| Voicemail: Jul 21 2002 http://ie/voicemail/play?voicemail=20020721135159