Iwin Inc broken San Francisco California

i puchased a subscription to iwin on my credit card and i cannot play and
other games on that site becasue it says i don't have a subscription and not only that the 2 games i can play is WORDSCAPE & FAMILY FEUD....while family feud works fine wordscape doesnot twice i've had points deducted from me after i've logged off and logged back on.....last night i played and i left with a score of 1609 and today i logged on to play and my current score was 1366.... very upset i am because to have ur score snatched away and not by a opponent is truly unfair and also the ticketing system is so bogus because i much rather talk to a live person instead of sending in a ticket and noone gets back in touch with u in a timely manner the only way i found their number was coming onto this site to make a report......and i called twice to make a complaint but all i got was a answering machine so i left a message on DAVID SCHROEDER answering machine......i am very unsatisfied and i want a refund of my monies

Emma
Paterson, New Jersey
U.S.A.