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Report: #1309951

Complaint Review: J C Penneys - Nationwide

  • Submitted:
  • Updated:
  • Reported By: TRB — Sacramento California USA
  • Author Not Confirmed What's this?
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  • J C Penneys Nationwide USA

J C Penneys Crooks or just plain stupid? Nationwide Nationwide

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I opened a JC Penney account in November, 2015.  In January I noticed that my due date was the 2nd of each month.  That doesn't work for me since my Social Security check isn't direct deposited until the 3rd.  When I called Penneys, I was told that my new due date would be changed to the 4th.

In February, 2016, I went online to pay my bill on the 3rd and found that a late charge had been added.  I called and went through their absolutely endless process to reach a live person.  I was again promised my due date would be changed.

Long story short: To date, June, 2016, it has not been changed.  Each month I was charged a late charge and I admit they did back a few of them out but they could not change the amount due...meaning I had to pay the same amount as I would have paid had I paid the late charge.  My balance was 121.41 so my payment should have been $25 or so.,..instead it was $40 to $42 every month.

I've had JC Penneys accounts in the past and have never had a problem before this one but when the last CSR I spoke with promised that it would be changed next month, I told him I didn't believe him and I just wanted my account closed.

I was an Accounts Payable person for a good many years (and we're talking many, many years ago when computer programs were no where near as sophisticated as they are now) and it was a very simple proceedure for me to change an amount due.  I can't make up my mind if their CSRs are stupid, lazy or if they've been instructed to get as much as they possibly can from each customer every month but I will never, ever shop at Penney's again.  

 

This report was posted on Ripoff Report on 06/07/2016 02:25 AM and is a permanent record located here: https://www.ripoffreport.com/reports/j-c-penneys/nationwide/j-c-penneys-crooks-or-just-plain-stupid-nationwide-nationwide-1309951. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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