Complaint Review: Jesscrate.com - Internet
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- Author Confirmed
- Jesscrate.com jesscrate.com Internet U.S.A.
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- Category: Furniture & Furnishings
Jesscrate.com charged my card in october, but has not responded to my email queries on my order. Internet
*REBUTTAL Owner of company: Must be a system error....your credit card was not accepted...have not been able to reach you
Show customers why they should trust your business over your competitors...
Jesscrate charged my card in october, but has not responded to my email queries on my order for cushions.
Karen
Lakemoor, Illinois
U.S.A.
This report was posted on Ripoff Report on 02/03/2009 04:14 PM and is a permanent record located here: https://www.ripoffreport.com/reports/jesscratecom/internet/jesscratecom-charged-my-card-in-october-but-has-not-responded-to-my-email-queries-on-my-419785. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 REBUTTAL Owner of company
Must be a system error....your credit card was not accepted...have not been able to reach you
AUTHOR: Jess Crate, Inc. - (U.S.A.)
SUBMITTED: Wednesday, April 22, 2009
As soon as this order was attempted to be placed, the credit card information did not go through our system and the sale was not accepted. We attempted to contact the customer by email, however, the customer's email would not accept our letter back to her. It kept coming back that her email would not accept scam.
We wrote the customer a letter to the address that we had received. We received a letter in return from a different person whom has lived at that address for over 2 years. They do not know of a Karen Conner.
We are mystified. We have a 1-800-220-5377 telephone number that we are requesting this customer call and ask for Barbara so we can help figure out what went wrong. Jess Crate did not receive any money from this customer. We pride ourselves in servicing our customers.
We make our products in North Carolina with an office in Philadelphia, PA. We deliver all of our orders.
We are sorry. We look forward to having the customer contact us.
Very truly yours,
Barbara Silver
President
Jess Crate, Inc.
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