Jewlery network Jtv I sent back one of my bracelets (Black spanelle bracelet .49ctw) because one of my stones were missing, and they are saying that I didnt send them my bracelet. Basically they stole my stuff! Knoxville Tennessee

I mail my bracelet back to the company JTV to replace one stone was missing the person I spoke to didn't really want to help. I told the agent the size of my bracelet that the stone fell out of, but she really did not want to look up my information of my bracelet. She ended up giving me the wrong information about a different that I have. Which I told her it was the wrong bracelet mutiple times. However she told me that they recieved the envelope that I sent with my bracelet in there but it was no bracelet.

Ive gotten a voicemail telling that they sending me back my envelope because they say my bracelet was not in there, to take it to the local post office where I dropped it off at. After listening to the voicemail I called jtv network to speak to Recal. She never responded someone else contacted me and she was rude and disrespect about merchandise. The post office supervisor told me that my bracelet surely has been stolen. So now filing this report claiming that jtv stole my bracelet and they want me to pay another one that I sent the same way which is a different bracelet.