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Report: #368403

Complaint Review: JMX International Corporation - Sarasota Florida

  • Submitted:
  • Updated:
  • Reported By: page arizona Arizona
  • Author Confirmed What's this?
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  • JMX International Corporation 1877 Porter Lake Drive Sarasota, Florida U.S.A.

JMX International Corporation Amish furniture has the highest reputation. Is JMX exploiting this? My table has full thickness cracks - is it even Amish furniture? Sarasota Florida

*REBUTTAL Owner of company: This furniture was replaced

*REBUTTAL Owner of company: This furniture was replaced

*REBUTTAL Owner of company: This furniture was replaced

*REBUTTAL Owner of company: This furniture was replaced

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I purchased a table and 6 chairs from JMX, for &3,973.
They arrived on July 1, and i am dismayed at the poor quality of workmanship. The chairs are fair, (dont look very close) but the table has cracks with gaps clear through, at the joinery.

I have delayed reporting to the better business bureau until now because of my great respect for Amish craftmanship...we all have a place in our hearts for our Amish peoples' very special traditions and culture, not to mention high regard for Amish woodwork.

I had to think about what i want... just want my money back, and want JMX to stop selling poor quality woodwork in the name of "Amish". If it is actually Amish craftsmanship, it is not helping the reputation of Amish furniture.

I did send photographs to JMX with 3x5 cards inserted through and through the cracks. Mr. Miller has never returned calls or e-mailed me back. But the saleswoman politely told me that some of the tables are worse, so she hopes i learn to like it, and "goodbye".

Amisheart
page, Arizona
U.S.A.

This report was posted on Ripoff Report on 08/30/2008 12:07 PM and is a permanent record located here: https://www.ripoffreport.com/reports/jmx-international-corporation/sarasota-florida-34240/jmx-international-corporation-amish-furniture-has-the-highest-reputation-is-jmx-exploiti-368403. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
0Author
0Consumer
4Employee/Owner

#4 REBUTTAL Owner of company

This furniture was replaced

AUTHOR: Jmx - (U.S.A.)

POSTED: Wednesday, April 22, 2009

As of spring 2008, this customer's table and chairs were replaced with new ones. While the defective qualities in the original table and chairs were not as bad as the customer described them to be, there were in fact defects.

At JMX, we believe in customer satisfaction. This is exemplified in our replacement of this customer's furniture. Defective furniture is a rare and unfortunate occurrence. We believe that is a testimony to our integrity that we stand behind our products when defects do occur. Nearly all of our furniture is backed by manufacturer's warranties that range from one to twenty-five years. We stand behind our woodcrafters and the quality of their work.

At JMX, all of our hardwood furniture is described as Amish made is in fact, made by the Amish. We are well-known among the Amish woodworking communities in Lancaster, Pennsylvania and Holmes County, Ohio. The idea propagated by this customer that we misrepresent Amish furniture or make false claims about its origin is absurd.

Our reputation for excellence in products and customer service is evidenced by our thousands of satisfied customers, many of whom have written positive testimonials which can be read on the Satisfied Customers section of our websites: http://www.dutchcrafters.com/SatisfiedCustomers.aspx

We take great pride in the products we sell and the service that we provide. Please contact our office at 866-272-6773 for more information.

Jim Miller
President & CEO
JMX International

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#3 REBUTTAL Owner of company

This furniture was replaced

AUTHOR: Jmx - (U.S.A.)

POSTED: Wednesday, April 22, 2009

As of spring 2008, this customer's table and chairs were replaced with new ones. While the defective qualities in the original table and chairs were not as bad as the customer described them to be, there were in fact defects.

At JMX, we believe in customer satisfaction. This is exemplified in our replacement of this customer's furniture. Defective furniture is a rare and unfortunate occurrence. We believe that is a testimony to our integrity that we stand behind our products when defects do occur. Nearly all of our furniture is backed by manufacturer's warranties that range from one to twenty-five years. We stand behind our woodcrafters and the quality of their work.

At JMX, all of our hardwood furniture is described as Amish made is in fact, made by the Amish. We are well-known among the Amish woodworking communities in Lancaster, Pennsylvania and Holmes County, Ohio. The idea propagated by this customer that we misrepresent Amish furniture or make false claims about its origin is absurd.

Our reputation for excellence in products and customer service is evidenced by our thousands of satisfied customers, many of whom have written positive testimonials which can be read on the Satisfied Customers section of our websites: http://www.dutchcrafters.com/SatisfiedCustomers.aspx

We take great pride in the products we sell and the service that we provide. Please contact our office at 866-272-6773 for more information.

Jim Miller
President & CEO
JMX International

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#2 REBUTTAL Owner of company

This furniture was replaced

AUTHOR: Jmx - (U.S.A.)

POSTED: Wednesday, April 22, 2009

As of spring 2008, this customer's table and chairs were replaced with new ones. While the defective qualities in the original table and chairs were not as bad as the customer described them to be, there were in fact defects.

At JMX, we believe in customer satisfaction. This is exemplified in our replacement of this customer's furniture. Defective furniture is a rare and unfortunate occurrence. We believe that is a testimony to our integrity that we stand behind our products when defects do occur. Nearly all of our furniture is backed by manufacturer's warranties that range from one to twenty-five years. We stand behind our woodcrafters and the quality of their work.

At JMX, all of our hardwood furniture is described as Amish made is in fact, made by the Amish. We are well-known among the Amish woodworking communities in Lancaster, Pennsylvania and Holmes County, Ohio. The idea propagated by this customer that we misrepresent Amish furniture or make false claims about its origin is absurd.

Our reputation for excellence in products and customer service is evidenced by our thousands of satisfied customers, many of whom have written positive testimonials which can be read on the Satisfied Customers section of our websites: http://www.dutchcrafters.com/SatisfiedCustomers.aspx

We take great pride in the products we sell and the service that we provide. Please contact our office at 866-272-6773 for more information.

Jim Miller
President & CEO
JMX International

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#1 REBUTTAL Owner of company

This furniture was replaced

AUTHOR: Jmx - (U.S.A.)

POSTED: Wednesday, April 22, 2009

As of spring 2008, this customer's table and chairs were replaced with new ones. While the defective qualities in the original table and chairs were not as bad as the customer described them to be, there were in fact defects.

At JMX, we believe in customer satisfaction. This is exemplified in our replacement of this customer's furniture. Defective furniture is a rare and unfortunate occurrence. We believe that is a testimony to our integrity that we stand behind our products when defects do occur. Nearly all of our furniture is backed by manufacturer's warranties that range from one to twenty-five years. We stand behind our woodcrafters and the quality of their work.

At JMX, all of our hardwood furniture is described as Amish made is in fact, made by the Amish. We are well-known among the Amish woodworking communities in Lancaster, Pennsylvania and Holmes County, Ohio. The idea propagated by this customer that we misrepresent Amish furniture or make false claims about its origin is absurd.

Our reputation for excellence in products and customer service is evidenced by our thousands of satisfied customers, many of whom have written positive testimonials which can be read on the Satisfied Customers section of our websites: http://www.dutchcrafters.com/SatisfiedCustomers.aspx

We take great pride in the products we sell and the service that we provide. Please contact our office at 866-272-6773 for more information.

Jim Miller
President & CEO
JMX International

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